18 Sep
|
Kriyalogic Technologies
|
Noida
18 Sep
Kriyalogic Technologies
Noida
BPO Quality Analyst
Experience: 2–5 Years
Responsibilities:
- Monitor and evaluate customer calls and interactions based on quality standards.
- Conduct quality audits and provide feedback to agents.
- Identify performance gaps and suggest improvement plans.
- Prepare quality reports and track key performance metrics.
- Conduct calibration sessions and support process improvement initiatives.
- Work with Operations and Training teams to improve overall service quality.
Requirements:
- 2–5 years of experience as a BPO Quality Analyst.
- Good communication and analytical skills.
- Knowledge of quality parameters, audits, and BPO processes.
- Experience in handling quality reports and performance metrics.
Pay: ₹35,000.00 - ₹40,000.00 per month
Perks
- Provident Fund
Work Location: In person
📌 Quality Analyst - Bpo (Noida)
🏢 Kriyalogic Technologies
📍 Noida