**BUDGET: 30k-40k

LOCATION: Location: Bangalore

JOB TYPE: Full-time

EXPERIENCE: Minimum 2 to 3 years as a Quality Analyst in a customer service setting.

Job Overview

As a Quality Analyst, you will audit customer interactions across voice, chat and ticketing, email channels, identify what is going wrong and why, and convert those findings into feedback and coaching that measurably improves agent performance. The role carries end-to-end ownership of the quality cycle — auditing against defined parameters, marking critical errors accurately, delivering structured feedback, participating in calibration, identifying training needs and publishing quality reporting.

You will work closely with the Training team and with Operations, so findings translate into action on the floor rather than sitting in a report.

Company Description CareerBloc is a recruitment and marketing partner that connects talent with the right organizations while helping businesses grow through result-driven marketing solutions. The company offers end-to-end hiring, candidate sourcing, and workforce services, acting as a trusted mediator between candidates and clients. Alongside recruitment, CareerBloc supports brands with social media growth, lead generation, SEO, and strategic brand development to drive measurable business outcomes.

With a proven track record in placing top talent and strengthening brand presence, CareerBloc is recognized for performance, professionalism, and consistency. Its combined expertise in human resources and marketing makes it a one-stop solution for companies looking to scale both their teams and their busines s impact.

Role Description This is a full-time,



on-site Staff role based in Bengaluru. The Staff member will support daily recruitment activities, including coordinating candidate outreach, assisting with screening processes, and maintaining accurate records of applications and interviews.

The role also involves supporting marketing and operations tasks, such as preparing reports, updating internal systems, and assisting with communication between candidates, clients, and internal teams. The Staff member will collaborate closely with recruiters and marketing professionals to ensure smooth workflows, timely follow-ups, and a positive experience for all stakeholders. This position requires reliability, strong organization skills, and a focus on delivering high-quality support in a fast-paced setting.

Qualifications

- Strong organizational and administrative skills to manage documentation, scheduling, and data entry efficiently.
- Effective communication skills to interact professionally with candidates, clients, and internal team members.
- Basic understanding of recruitment processes or HR operations; prior experience in support or coordination roles is an advantage.
- Comfort with using office productivity tools and CRM or applicant tracking systems; ability to learn new software quickly.
- Attention to detail, reliability, and ability to handle multiple tasks while meeting deadlines.
- Team-oriented mindset with a willingness to support cross-functional teams in recruitment and marketing activities.
- Bachelor’s degree in any discipline or equivalent practical experience; experience in recruitment, HR, or marketing support is a plus.**

📌 Quality Analyst (Customer Experience Team) (Bengaluru)
🏢 CAREERBLOC ~
📍 Bengaluru