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Experience: 7+ yrs

Location: Hyderabad

Job Type: Full-time

We are looking for an experienced Product Analyst to support digital experience, CRM, and revenue-system initiatives across automotive sales, vehicle ownership, and service journeys.

The ideal candidate will bring strong expertise in Product/Business Analysis, Salesforce CRM, digital products, enterprise systems, and Agile delivery , with the ability to translate complex business and operational requirements into clear, actionable product solutions.

Strong experience in automotive Fixed Operations (Fixed Ops) / service operations will be highly advantageous, particularly across service scheduling, repair orders, roadside assistance, customer communications, and dealership workflows.

Requirements KEY RESPONSIBILITIES

- Partner with Product Managers to translate product strategy and business objectives into PRDs, user stories, acceptance criteria, process flows, and functional requirements
- Support backlog refinement, sprint planning, prioritisation, dependency management, and Agile delivery activities
- Clarify scope, business rules, constraints, dependencies, assumptions, and success metrics
- Collaborate with Product, Engineering, Design, QA, Operations, and external vendors throughout the product lifecycle
- Identify product gaps, delivery risks, dependencies, and operational challenges and drive them toward resolution
- Map and analyse end-to-end customer journeys across digital sales, vehicle ownership, and automotive service experiences
- Analyse workflows related to service scheduling, appointment management, repair orders, roadside assistance, service communications, and customer notifications
- Identify customer and operational friction points using journey mapping, data analysis, stakeholder feedback, and operational insights
- Translate real-world automotive service processes into practical digital product and system requirements
- Support initiatives across Salesforce CRM, Sales Cloud, Service Cloud,



Revenue Cloud, CPQ, or comparable platforms
- Analyse current-state workflows, business processes, data models, configurations, and system capabilities
- Recommend improvements that enhance customer experience, operational efficiency, scalability, and system usability
- Collaborate with Salesforce administrators, developers, architects, engineering teams, and vendors to ensure requirements are implementation-ready
- Define integration requirements across CRM, digital platforms, ERP, inventory, contact centre, POS, and service systems
- Document system dependencies, data flows, business rules, and integration touchpoints
- Define and track KPIs and success metrics related to customer experience, service performance, product adoption, and operational health
- Analyse business and operational data to identify trends, issues, and improvement opportunities
- Support UAT planning, test scenario definition, test case creation, execution, defect validation, and business sign-off
- Create dashboards, reports, process documentation, journey maps, diagrams, wireframes, and other analytical or product artefacts
- Validate that delivered solutions meet business requirements and real-world customer and operational needs
- Leverage AI-powered tools to accelerate requirements analysis, discovery, documentation, prototyping, and iteration
- Support rapid experimentation and lightweight prototyping to validate ideas before significant development investment
- Promote clear communication, collaboration, speed, and continuous improvement across product teams

WHAT MAKES YOU A GREAT FIT

- 7-9 years of experience as a Product Analyst, Business Analyst, Product Consultant,



or similar role supporting digital products, CRM platforms, or enterprise systems
- Strong hands-on experience with Salesforce CRM, with exposure to Sales, Service, Revenue Cloud, CPQ, or comparable capabilities
- Strong expertise in requirements gathering, business analysis, documentation, user stories, acceptance criteria, and process modelling
- Proven ability to translate complex business problems into clear, actionable product requirements
- Strong understanding of Agile/Scrum product development and delivery methodologies
- Experience analysing customer journeys, business processes, operational workflows, and digital experiences
- Strong analytical and problem-solving capabilities with excellent attention to detail
- Excellent communication, stakeholder management, facilitation, and presentation skills
- Ability to work effectively with both technical and non-technical stakeholders
- Strong ability to manage multiple priorities and parallel workstreams in a fast-paced setting
- Automotive Fixed Ops / service operations experience is highly desirable
- Understanding of automotive service scheduling, repair-order lifecycle, technician workflows, dealer/OEM operations, parts, warranty, roadside assistance, and customer care processes is an advantage
- Experience understanding integrations between CRM, ERP, inventory, warranty, parts, POS, and customer communication platforms is preferred
- Experience with customer-facing web, mobile, digital commerce, or enterprise applications is an advantage
- Familiarity with Jira, Confluence, Figma, Lucidchart, or similar product and collaboration tools
- Salesforce certifications such as Salesforce Administrator, CPQ, or Revenue Cloud are desirable
- Strong journey-mapping, process-modelling, visual-thinking, and whiteboarding skills
- Experience working closely with cross-functional Product and Engineering teams
- Exposure to AI-assisted product discovery, requirements analysis, documentation, prototyping, or business analysis is an advantage

📌 Product Analyst (Hyderabad)
🏢 Weekday AI (YC W21)
📍 Hyderabad