CUSTOMER SUPPORT ASSOCIATE / PROCESS ASSOCIATE – GLOBAL TECH SUPPORT PROCESS

Location: Gurugram

Employment Type: Full time

ABOUT THE ROLE : We are looking for dynamic, elite customer support professionals based in Gurugram for a premier Global Tech Support Process . If you possess flawless English communication skills a commanding vocabulary, and a natural flair for professional client interaction, this is the ideal platform to showcase your talent with a world-renowned technology leader.

KEY RESPONSIBILITIES

- Deliver world-class, articulate verbal and written support for complex technical queries and customer service needs.
- Maintain absolute clarity, grammatical precision , and high-level professionalism across all digital and voice interactions.
- Ensure high standards of customer satisfaction while seamlessly adhering to performance metrics.

CANDIDATE REQUIREMENTS & ELIGIBILITY:

- Education: Graduation is mandatory .
- Communication Standards: Exceptional,



flawless English communication skills with absolute zero grammatical errors , a neutral accent, and strictly no MTI (Mother Tongue Influence).
- Versant Score: Must achieve a Versant score of 5 or 6 .
- Experience Level: Both high-caliber freshers and experienced professionals are welcome to apply.

COMPENSATION & BENEFITS:

- Freshers: ₹22,000 in-hand per month
- Experienced: ₹25,000 in-hand per month
- Training: Comprehensive 10 to 15 days of paid training provided upon joining.

WORK TIMINGS & SHIFTS:

- Working Days: 5 days working with 2 rotational offs .
- Shift Duration: 10.5-hour shifts .
- Shift Policies:
- Male Candidates: Rotational shifts (including night shifts) .
- Female Candidates: Rotational day shifts only .

INTERVIEW PROCESS:

- Modes Available: Virtual and Face-to-Face rounds .

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