- Experienced in SAP PO/CPI application technology in order work with an offshore team of monitoring analysts.
- Experience in SAP PO Single Stack application technology.
- Interfaces with technical and process teams & understand technical support requirements.
- Frequent monitoring and reporting to the offshore team Key Performance Indicators (KPIs) based on Service Level Agreement (SLA's)
Essential Skills & Experience:
- Platform Expertise: Solid knowledge of SAP CPI, SAP BTP Integration Suite, API Management
- Technical Skills: Proficiency in XML, JSON, REST, SOAP, ODATA, Groovy/JavaScript, and Integration patterns.
This role includes, but is not limited to the following:
- Verify & trouble shooting interface failures
- Monitor application performance
- System outages and incident handling
- Monitor and follow-up open notifications and Incidents in ServiceNow
- Monitor shared mailbox for user requested action
- Provide customer support through global hotline phone calls
- System maintenance support on working hours (disruptive windows) and weekend maintenances (after pilot)
- On-call support during week Offs
- Follow documented escalation procedures
Soft Skill Requirements:
- Must speak, read and write English fluently
- Able to articulate technical issues to a non-technical audience
- Able to interact with Offshore team
📌 PO CPI Support Engineer (Chennai)
🏢 Dexian India Technologies
📍 Chennai
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