Position: Pharma Retail Head Fulfilment

Location: Hyderabad

Compensation: Up to 20 LPA

Team Scope: Individual contributor initially, with responsibility to build the Retail Fulfilment team as the network scales.

About the Role

Looking for an execution-first Head of Retail Fulfilment to build and operate its retail fulfilment model, starting in Hyderabad and subsequently scaling across India.

The Head of Retail Fulfilment will build the retail capability required to reliably serve customers — establishing the right pharmacy network, ensuring product availability, managing fulfilment and delivery, controlling inventory and commercial terms, and continuously improving partner performance and economics. This is a 0-to-1 builder-operator role. The person will initially work hands-on in the field and subsequently build the team and operating structure required to scale.

You will own the build-out of the retail fulfilment system — from partner selection and onboarding through availability, fulfilment, inventory, commercial management, performance and scale. This is not a conventional pharma sales, medical detailing, distributor-management or pure warehouse-operations role.

Starting with Hyderabad, you will build a preferred retail fulfilment network that can reliably serve customers.

This includes

• identifying the right demand clusters and fulfilment locations; • selecting and onboarding the right pharmacy partners; • ensuring required products are available across the preferred network • establishing replenishment, order and fulfilment processes; • enabling home delivery and convenient pickup; • establishing reliable order,



fulfilment and transaction processes with appropriate visibility and control • establishing partner performance and commercial discipline; and • building the operating model that can subsequently scale.

Key Responsibilities

● Build the Preferred Fulfilment Network: Identify, assess, negotiate, contract and activate pharmacy partners in demand clusters, balancing customer convenience, availability, fulfilment capability, commercial viability and partner reliability.

● Fulfilment & Service: Own the capability required to deliver customer service promise — including availability confirmation, stock reservation, order acceptance, pickup / home-delivery , fulfilment SLAs, exception handling, fallback fulfilment and product accuracy

● Inventory & Replenishment: Maintain appropriate pharmacy-level inventory, reliable stock visibility, frequent replenishment / redistribution, and tight ageing, expiry and returns discipline.

● Partner & Commercial Management: Manage partner terms, margins, credit, collections, settlements and pharmacy economics. Maintain commercial and service discipline, and take corrective action with underperforming partners.

● Order & Transaction Management: Establish reliable order-to-fulfilment processes with appropriate transaction visibility,



reconciliation and controls.

● Performance & Scale: Build SOPs, operating cadence and KPIs for activation, productivity, availability, service, inventory, receivables and pharmacy contribution

Must-have experience:

- 0-to-1 network building Has personally built a distributed retail/fulfilment network from an early stage, rather than only managing an established network.
- Independent retail partner management Has directly worked with independent retailers/chemists/pharmacy owners — including onboarding, negotiation, activation and performance management.
- Field execution Has personally operated in the field and solved retail execution problems, rather than managing entirely through a large field team.
- Inventory & fulfilment Has managed availability, replenishment, stock discipline, fulfilment/service levels and inventory ageing/expiry.
- Commercial ownership Has managed retailer margins, credit, collections, settlement and partner economics.
- Performance management Has used data/KPIs to improve outlet productivity, availability, fulfilment and economics and has taken action against poor-performing partners.
- Scaling Has taken an operating model from pilot → stabilisation → repeatability → scale. Sector experience

Preferred backgrounds include pharmacy retail, e-pharmacy/omnichannel, healthcare distribution, FMCG/general trade with strong chemist networks, or selected organised retail/partner-led fulfilment businesses. However, proven experience building and operating a distributed retail partner network is more key than sector alone.

📌 Pharma Retail Head (Hyderabad)
🏢 CJ KONSULTANTS
📍 Hyderabad