Role Profile: Performance Coaching (Learning and Development)

Position Purpose

As a Performance Coach in the Learning & Development (L&D;) team at PolicyBazaar, you'll be a key driver in ensuring the retention and growth of our top talent (Top 60% advisors – Sales Vertical) for JAG (Jeeto Apna Ghar) & ES (Emerging Star). This is a full time, individual contributor role focused on performance coaching and engagement for approximately 3500+ JAG & ES sales advisors in both the Life and General Insurance verticals. You'll use data-driven insights and a people-first approach to identify and support advisors at risk of attrition, while fostering a culture of continuous improvement and engagement.

Key Responsibilities

- Attrition Management a. Maintain the attrition target for sales advisors for JAGs & ES.

b. Attrition Forecast: Identify the potential forecast and curve before the advisor resigns.

c. People Engagement i. Unlock Potential through 1:1 coaching conversation.

ii. Increase the visibility of the contest and recognition structures (Orientation, helpdesks, FAQs, quizzes, reviews) aligned to business priorities.

iii. Serve as a dedicated performance coach for advisors.

d. Data & Dashboard Management i. Translate data insights (coverage %, interaction input, EWS, RAG,



attrition trends) into actionable interventions.

e. Business Reviews i. Timely review with Business Heads on the pulse received, discuss the actionable interventions through data insights

- Stakeholder Management a. Partner with Business, HR, and L&D; to align program goals with business needs b. Ensure transparent communication of progress, risks, and successes with senior leadership c. Strengthen credibility of JAG & ES by showcasing impact through reviews and dashboards.

d. Collaborating with other stakeholders to identify the training need.

Key Competencies

Program & Project Management – Seamless execution of performance coaching frameworks with discipline.

Analytical & Data Competence – Attrition forecasting, dashboard usage, translating insights into actions, analysis of related data

Professional Maturity – Communication, stakeholder collaboration, emotional intelligence, integrity, coaching mind-set

Success Measures.

Attrition target achievement.

Enhanced advisor retention and performance outcomes, recognized by Sales Leadership.

100% adoption of the Performance Coach Framework.

- 100% 1:1 interaction of JAGs.

📌 Performance Coach (Gurugram)
🏢 Policybazaar.com
📍 Gurugram