About Us

ResearchAyu was founded with a strong mission to find cures for incurable diseases. We focus on serious and incurable conditions through in-depth research and evidence-based treatments, supported by clinical studies, trials, and measurable patient outcomes. Our research has delivered key breakthroughs, including regeneration of knee cartilage and spinal discs, and promising results in normalizing antibody levels in autoimmune conditions like RA and ANA.

We have strong collaborations with the All-India Institute of Ayurveda, Delhi and the Ministry of AYUSH to develop new medicines and conduct clinical trials aligned with regulatory standards. Currently, we operate 80+ clinics across Pan India, treating 10,000+ patients daily, with 300+ doctors associated with us. Financially, we are one of the largest chains of clinics in the healthcare segment, having grown to an annual revenue run-rate of ₹250 crore within just four years.

As one of the fastestgrowing startups in India, ResearchAyu offers rapid career growth in a research-oriented clinical environment.

Role Overview - The Patient Experience Executive is an on-ground, clinic-based role focused on ensuring every patient has a smooth, supported, and reassuring experience throughout their visit. This role requires strong patient communication, a genuine care-first attitude, and the ability to build trust quickly with people. Working closely across all clinic touchpoints, the Patient Experience Executive stays alert to patient needs on the floor, multi-tasks across different stages of the patient journey, and helps streamline dayto-day clinic operations to reduce friction and improve overall experience.

Roles &





Responsibilities Proactively check in with patients to understand concerns, discomfort, or confusion at any stage Work in synergy with clinic staff across all roles to support a positive patient journey Identify and resolve minor operational issues on the spot - wait time, comfort, information gaps Route and escalate critical items to the relevant leads in a timely manner Maintain a daily log of issues raised, resolutions made, and positive/negative observations Contribute ideas and suggestions for improving clinic operations and patient experience Own 1 focused improvement target every 15-30 days, aimed at strengthening a specific area of patient experience Spot early signs of patient dissatisfaction or risk of discontinuation and route them effectively Capture patient referrals and interested companions/family members and route them effectively Participate in training and continuous learning initiatives related to patient experience Eligibility &

Experience Prior experience in a consumer-facing service role strongly preferred: hospital patient relations, hospitality, front office/reception, airport ground staff, retail customer-facing roles, or similar Solid interpersonal skills with calm, patient, and warm temperament Comfortable initiating conversations with strangers, care-first attitude Strong Marathi/ Hindi/English fluency for communication and reporting Work Details

Working Hours: 10:00 AM - 7:00 PM Working Days: 6 days per week Weekend Working: Saturday & Sunday Weekly Off: 1 rotational weekday off (Monday to Friday)

Pay: ₹20,000.00 - ₹32,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Patient Experience Executive (Mumbai City)
🏢 Tech Clinic Connect
📍 Mumbai City