We’re Hiring: Order Management & Customer Support ExecutiveCompany: Devprayagjal

Job Type: Full-time

Experience: 0–2 Years

Location: Doon IT Park, Sahastradhara Road, Govind Vihar, Dehradun, Uttarakhand

Work Mode: On-site / In-office

Salary: ₹15,000–₹17,000/month (Fixed Salary + Performance Incentives)

About DevprayagjalDevprayagjal is a growing spiritual products brand serving customers across India. We are looking for a responsible and proactive Order Management & Customer Support Executive to manage customer communication and ensure smooth order delivery.

? Role & ResponsibilitiesAs an Order Management & Customer Support Executive, you will manage customer follow-ups from the time an order is received until it is successfully delivered.

Key responsibilities include:

- ? Call customers to confirm orders and verify delivery addresses.
- Confirm product details, order value, and customer's willingness to receive the order.
- Follow up with customers who do not answer calls and communicate through WhatsApp when required.
- Track orders and shipment statuses regularly.
- Follow up on Undelivered, NDR and Delivery Attempted orders.
- Contact customers to verify whether the delivery executive actually called or visited.




- Coordinate genuine re-delivery attempts with customers.
- Identify and handle false or incorrect delivery attempts.
- Raise complaints with Shiprocket when a genuine delivery attempt has not been made.
- Coordinate with Shiprocket/customer support through calls and emails.
- Follow up until delivery-related issues are resolved.
- Proactively follow up on orders at risk of RTO (Return to Origin).
- Maintain accurate records of customer calls, order status, NDRs and follow-ups.
- Ensure no significant customer or delivery follow-up is missed.

✅ Requirements
- Good communication skills in Hindi.
- Basic English communication skills.
- Comfortable making customer calls throughout the day.
- Basic knowledge of WhatsApp, Email and Excel/Google Sheets.
- Good follow-up and organizational skills.
- Patient and polite while dealing with customers.
- Ability to manage multiple orders and follow-ups.
- Responsible and willing to take ownership of tasks until completion.

? Preferred ExperienceExperience in any of the following will be preferred:
- Customer Support
- Telecalling
- E-commerce
- Order Management
- Logistics

📌 Order Management & Customer Support Executive (Dehradun)
🏢 Devprayagjal
📍 Dehradun