Job Title: Operations Manager

Department: F&B; Operations

Job Type: Full-time

Location: Bareilly, Uttar Pradesh

Job Summary The Operations Manager oversees daily operations, financial performance, and standard operating procedures (SOPs) across multiple café and QSR outlets. This field-based leadership role focuses on driving sales growth, controlling food and labor costs, developing store managers, and enforcing brand standards. The Operations Manager serves as the core operational bridge between store-level teams and senior leadership to ensure consistent, high-quality service across all locations.

Key Responsibilities

- Multi-Unit Management: Oversee daily operations, sales execution, and service speed across all assigned QSR and café locations.
- Audits & SOP Compliance: Conduct regular store visits and operational audits to ensure 100% adherence to brand SOPs, food preparation standards, and portion control.
- P&L; & Cost Control: Monitor store-level profit and loss statements, implementing targeted strategies to reduce food costs, labor expenses, wastage, and operating overheads.
- Food Safety & Hygiene: Enforce strict food safety protocols, temperature logging, sanitation routines, and FSSAI hygiene standards across all kitchens and service counters.
- Inventory & Logistics: Oversee stock indents, store inventory cycles, and strict FIFO/FEFO rotation; coordinate with the Central Kitchen, Purchase,



and Logistics teams to ensure steady supply flow.
- Team Leadership & HR: Mentor and evaluate Store Managers, partner with HR on manpower planning, lead floor recruitment, and drive onboarding and ongoing staff training.
- Guest Experience & Aggregators: Resolve escalated customer feedback, track service speed and ticket times during peak hours, and manage store ratings on third-party food delivery platforms.
- Reporting & Analytics: Review daily Point of Sale (POS) data, wastage logs, and operational reports to present actionable business insights to executive management.
- New Outlet Openings: Lead operational readiness, staffing, layout setup, and handovers for new store launches.

Qualifications & Requirements

- Education: Bachelor’s Degree or Diploma in Hotel Management, Hospitality, or Business Administration.
- Experience: 5 to 7 years of overall experience in F&B; operations, with at least 2 to 4 years in a multi-unit operations management role (QSR chains, multi-outlet cafés, cloud kitchens, or quick-casual restaurant groups).
- Technical Skills: Proficiency in restaurant POS software (e.g., Petpooja, Posist), MS Excel, Google Sheets, and operational MIS dashboards.
- Core Competencies: Proven expertise in P&L; analysis, food cost optimization, labor rostering, multi-unit leadership, and field audit execution.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Operations Manager (Quick Restaurant Service) (Bareilly)
🏢 Bun Makkhan Chai
📍 Bareilly