Operations Manager

Job Type: Full-time, Permanent

Location: India

Work Arrangement: Remote initially, Transitioning to hybrid or in-office mid to late 2027

Business Hours: 9:00 AM to 5:00 PM US Eastern Time ([6:30 PM to 2:30 AM] IST; IST times shift one hour when US daylight saving time changes).

Department: Business Operations

Reports To: Operations Specialist

About the Role

Our Operations Manager makes sure what the organization commits to internally actually happens, on schedule and with a record to prove it. You will own our compliance calendar, access governance, vendor management, asset register, document control and business continuity. You will report to the Chief Operating Officer and lead an Operations Specialist. This is a hands-on role in a growing company: you will build and run the processes yourself rather than oversee a large team.

Key Responsibilities

- Own the compliance calendar, including certifications, insurance renewals, statutory filings, partner requirements, document reviews and control cycles, each with an owner and a due date.
- Make sure every scheduled control runs on time and its evidence is filed within five business days, so we are always audit-ready (SOC 2 Type II).
- Approve internal access requests, run quarterly access reviews, and keep elevated access time-limited and properly approved.
- Manage vendors and third parties so that each one has an executed agreement, a risk rating and a review date before it touches company data.
- Own the asset estate from procurement to disposal, including licence reconciliation and equipment recovery from departing staff in three countries.
- Maintain the controlled document library and master register, and keep every document current and on its review cycle.




- Own business continuity planning and annual testing, and run the quarterly risk register review.
- Coach and develop the Operations Specialist, and flag capacity risks before a deadline is missed.

What We're Looking For

- 5+ years in operations, compliance or governance, with at least 2 years managing people or owning a function.
- Hands-on experience running compliance programs such as SOC 2, ISO 27001 or similar audit frameworks, including control evidence and audit readiness.
- Experience with access management, vendor risk, and asset or licence management.
- Strong documentation discipline, including SOPs, registers, version control and review cycles.
- The judgement to escalate issues early rather than absorb them.
- A self-starter who works independently, plans their own week and follows through without close supervision.
- Strong critical thinking: you question whether a process actually works, spot gaps before they become problems, and bring solutions, not just issues.
- Zoho One experience is strongly preferred (WorkDrive, Projects, Desk, Books). Candidates without Zoho experience who show strong judgement and learn systems quickly will also be considered.
- Able to work US Eastern business hours consistently. This is a night-shift role in India.
- Excellent written and spoken English.

NICE TO HAVE

- A background in managed IT services or technology companies.
- Experience with multi-entity or multi-country organizations.

HOW TO APPLY Submit your resume through Indeed. Please include a short note describing a compliance or control process you personally built or ran, and what you used to evidence it.

Pay: From ₹92,321.90 per month

Perks

- Paid time off

Work Location: Remote

📌 Operations Manager (Hyderabad)
🏢 Technology Services
📍 Hyderabad