Operations Head — Culinary Cousins Private Limited

Sainikpuri, Hyderabad | Full time | On-site

₹60,000 per month

About the role

Culinary Cousins Private Limited (CCPL) runs a cloud kitchen operation out of Sainikpuri, Hyderabad. We're looking for an Operations Head to run the business day to day — the team, kitchen output, delivery platform performance, food cost, and hygiene.

This is the person accountable for whether the numbers work. You'll lead the team, own the operating P&L; levers, and be on the floor during peak hours. If you want a desk job, this isn't it.

What you'll own

Team

- Hire, train, roster, and manage kitchen staff, stores, and packing team
- Set daily targets and hold people to them
- Reduce attrition and build a bench so one absence doesn't break a shift
- Build the discipline and standards the kitchen runs on

Kitchen and output

- Kitchen throughput during peak hours, and the SOPs that make it repeatable
- Order accuracy and preparation time; drive down kitchen prep time and late dispatches
- Recipe standardisation and portion control across every menu item
- Menu engineering alongside the chef — what to push, what to reprice, what to remove

Delivery platforms

- Swiggy and Zomato performance: ratings, visibility, rejected and cancelled orders, RTO
- Discounting and ad spend on both platforms, and the return on it
- Customer complaints and review response; fix the root cause, not just the review
- Account relationships with platform managers

Financial

- Food cost percentage, packaging cost, and wastage — set targets, track them weekly, and close the gaps
- Vendor negotiations, rate cards, and purchase decisions
- Labour cost and shift planning against order volume




- Monthly operating P&L; review with management, with reasons behind every variance

Compliance and hygiene

- FSSAI compliance and audit readiness at all times
- Daily hygiene and housekeeping standards
- Statutory documentation, licences, and renewals
- Equipment maintenance schedules and downtime management

Reporting

- Daily sales, order count, AOV, food cost, and wastage reporting to management
- Petpooja data accuracy — the reports are only useful if the entries are right

What we're looking for

- 7+ years in food service operations, with at least 2 years running a kitchen, outlet, or cluster independently
- Experience in a cloud kitchen, QSR, or delivery-first format strongly preferred
- Demonstrated control of food cost — you should be able to tell us what your food cost percentage was and how you moved it
- Hands-on with Swiggy and Zomato partner dashboards, not just aware of them
- Working knowledge of Petpooja or a comparable restaurant POS and inventory system
- Comfortable with Excel and numbers; able to read a P&L; and explain what's driving it
- Track record of managing and retaining a kitchen team
- Understanding of FSSAI norms and food safety compliance
- Available during peak service hours, weekends, and festivals
- Fluent in Telugu and Hindi; working English for reporting

Good to have

- Prior experience working as a chef, with real kitchen craft behind the management experience
- Degree or diploma in hotel management, culinary arts, or food production
- Experience opening a new kitchen or launching a new brand on delivery platforms
- Exposure to running multiple brands out of one kitchen
- Experience with catering or bulk orders alongside delivery

📌 Operations Manager (Hyderabad)
🏢 Culinary Cousins
📍 Hyderabad