Company Description Expocity Travels Private Limited is a technology-enabled Corporate Travel Management Company with over 6 years of experience helping organizations simplify, manage, and optimize business travel. The company combines experienced travel professionals, robust technology, and dedicated service to deliver seamless domestic and international corporate travel experiences. Expocity offers end-to-end solutions including air travel, hotel management, ground transportation, travel policy and expense management, GST and documentation, analytics, and MICE services.

Its connected ecosystem supports everyday business trips, complex travel programs, and large-scale events for Fortune 500 companies, global technology leaders, leading enterprises, and government organizations. Expocity focuses on improving policy compliance, cost control, visibility, and traveler experience for its clients.

Role Description The Operations Manager role at Expocity Travels Private Limited is a full-time, on-site position based in Delhi.

The Operations

Manager oversees day-to-day corporate travel operations, ensuring timely and accurate booking, coordination, and delivery of services across air travel, hotels, ground transport, and events. This role is responsible for managing operational teams, optimizing workflows, monitoring service quality, and resolving escalations to maintain a high level of client and traveler satisfaction.

The Operations

Manager collaborates with sales, account management, finance, and technology teams to align operations with client requirements, travel policies, and compliance standards.



The role also involves tracking key operational metrics, driving process improvements, supporting implementation of technology solutions, and contributing to the smooth execution of complex travel programs and MICE projects.

Qualifications

- Operational leadership and team management skills, with experience supervising cross-functional or customer-facing teams in travel, hospitality, or service industries.
- Process improvement, workflow optimization, and problem-solving skills, with the ability to analyze operations and implement efficiency and quality enhancements.
- Strong client service and stakeholder management skills, including handling escalations, managing expectations, and building long-term relationships.
- Experience in corporate travel management, MICE, or related domains such as hotel operations, airline bookings, or travel coordination.
- Comfort with technology-enabled operations, including use of travel booking tools, CRM systems, expense management platforms, and data reporting dashboards.
- Excellent communication skills in English (and Hindi preferred), with the ability to coordinate across internal teams and external partners.
- Solid organizational and time-management skills, with attention to detail and the ability to handle multiple priorities in a fast-paced environment.
- Bachelor’s degree in Business, Travel & Tourism, Hospitality Management, or a related field; MBA or equivalent postgraduate qualification is an advantage.
- Prior experience in an operations management role, ideally within a Corporate Travel Management Company or large travel/hospitality organization.

📌 Operations Manager (Delhi)
🏢 Expocity Travels Private
📍 Delhi