Company Description EZ is the services factory of the world, transforming how services are delivered through the combined power of AI and human expertise. With 15 capabilities across 5 service lines and more than 70 offerings, EZ supports organizations in modernizing and scaling their operations.

The company focuses on technology-led innovation and applied AI to bring speed, precision, and consistency to traditional industries. Team members at EZ work in an environment that values problem-solving, operational excellence, and continuous improvement. Joining EZ offers the opportunity to contribute to cutting-edge service models that impact businesses globally.

Role Description The Operations Associate role at EZ is a full-time, in office position based in Gurgaon.

The Operations

Associate will support day-to-day operational activities, including coordinating workflows, tracking service delivery metrics, and ensuring adherence to established processes and quality standards. This role will involve working closely with cross-functional teams to identify bottlenecks, implement process improvements, and help maintain accurate documentation and reports.

The Operations

Associate will assist in scheduling, resource allocation, and communication with internal stakeholders to keep projects on track.



The position requires a detail-oriented approach, comfort with data and tools, and a proactive mindset in resolving operational issues.

Qualifications

- Strong organizational and time management skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Analytical skills and comfort working with spreadsheets, dashboards, and reporting tools to monitor performance and identify trends.
- Clear and professional verbal and written communication skills for collaborating with cross-functional teams and stakeholders.
- Basic understanding of process improvement principles and interest in optimizing workflows and operational efficiency.
- Proficiency with common productivity software (e.g., Excel, PowerPoint, project management tools); familiarity with technology-led or AI-driven environments is a plus.
- Bachelor’s degree in Business, Operations Management, Engineering, or a related field, or equivalent practical experience.
- Ability to work on-site in Gurgaon, maintain reliability in attendance, and contribute effectively in a team-based setting.
- Prior experience in operations, service delivery, or back-office roles is preferred but not mandatory; willingness to learn and adapt is essential.

📌 Operations Associate (Gurugram)
🏢 EZ
📍 Gurugram