Job Summary

We are looking for an experienced L2 Engineer with strong expertise in either Networking or Cybersecurity, along with good hands-on knowledge of End User Computing (EUC/WUC).

The role involves L2 troubleshooting and support across network infrastructure, cybersecurity, Windows endpoints, Microsoft 365, Intune, SCCM, Microsoft Entra ID, Autopilot, and end-user hardware.

Key Responsibilities

Networking / Cybersecurity – Strong Expertise in Either Area

- L2 troubleshooting and support for LAN/WAN, Wi-Fi, VPN, TCP/IP, DNS, DHCP, VLANs, routing, and network connectivity
- iin Hands-on experience with switches, routers, firewalls, ACLs, NAT, and network access
- OR strong knowledge of network security, firewall policies, VPN security, EDR, IDS/IPS, SIEM, vulnerability management, and security incidents
- Perform log analysis, incident investigation, root-cause analysis, and coordinate with L3/SOC/security teams
- Identify and resolve network/security incidents within defined SLAs

EUC / Workplace Computing

- L2 support for Windows 10/11 laptops, desktops, workstations, printers, monitors, docking stations, and other peripherals
- Troubleshoot hardware, OS, drivers, applications, performance, and connectivity issues
- Support Microsoft 365 – Outlook, Teams, OneDrive, Office applications
- Support Microsoft Entra ID (Azure AD), Active Directory, domain join, user accounts, authentication, MFA, and access issues
- Hands-on experience with Microsoft Intune and SCCM




- Create/package and deploy applications through Intune/SCCM
- Configure and troubleshoot Windows Autopilot and device provisioning
- Perform OS imaging, patching, software installation, endpoint configuration, and device compliance
- Support endpoint security, antivirus/EDR, device encryption, and security policies
- Maintain hardware/software asset inventory and technical documentation

Required Skills
- Robust L2 experience in Networking OR Cybersecurity
- Good hands-on EUC / Desktop / Workplace Computing experience
- Windows 10/11 troubleshooting
- Microsoft Intune, SCCM, and Windows Autopilot
- Microsoft Entra ID and Active Directory
- Microsoft 365 support
- End-user hardware and peripheral troubleshooting
- VPN, DNS, DHCP, TCP/IP, LAN/WAN and Wi-Fi knowledge
- Good incident management and troubleshooting skills
- ServiceNow/Jira or similar ITSM tools
- Good communication and customer-handling skills
- Ability to work with L3, Network, Security, Infrastructure, and vendor teams

Preferred
- ITIL knowledge/certification
- Experience in an Enterprise Technical Service Desk / Managed Services environment
- Experience with SIEM/EDR/security monitoring tools
- Network or Cybersecurity certifications such as CCNA, Security+, or equivalent are an advantage

Job Details

Location: DLF IT Park, Porur, Chennai

Experience : 7+ years

Work Mode: Work from Office

Working Days: 5 Days a Week

Shift: Rotational Shifts

Cab Facility: Provided

Pay: Up to ₹1,600,000.00 per year

Work Location: In person

📌 Network / CybersecurityEngineer – EUC & Technical Service Desk (Porur)
🏢 Sarbajira Software
📍 Porur