About SuperOps

SuperOps is building the AI-native platform for modern IT management unifying PSA and RMM into a single, agent-first system that enables IT teams and MSPs to run and scale their operations with dramatically less manual effort. We are backed by Addition Partners, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners

SuperOps is looking for a Marketing Operations Manager to own the full marketing infrastructure - from the systems and automation that power our campaigns to the data and attribution layer that tells us what's working. This is a high-ownership role that sits at the intersection of strategy, execution, and technology.

You will own everything: HubSpot infrastructure, lead lifecycle and scoring, multi-touch attribution, AI-native workflows, campaign operations, SDR enablement, and the reporting systems that keep the revenue team aligned. You won't just manage tools - you'll build systems that diagnose problems, surface insights, and keep the pipeline moving.

What You'll Own

Marketing Operations Strategy and Operating Model

- Build and own the Marketing Operations roadmap, operating model and quarterly priorities.
- Create a explicit intake and prioritisation process so the function focuses on work with measurable pipeline or efficiency impact.
- Establish documentation,



change-management and continuity standards for critical systems and workflows.
- Partner with Marketing, RevOps, SDR leadership and Finance on shared definitions, processes and service-level agreements.

Marketing Systems and Lifecycle

- Own and continuously improve HubSpot's marketing architecture, including properties, workflows, segmentation, campaign structures, lifecycle automation and integrations.
- Define and maintain lifecycle stages, qualification criteria, lead and account scoring, nurture paths, routing and SDR handoffs in partnership with RevOps.
- Improve data quality through reliable enrichment, deduplication, field standards, governance and exception monitoring across contact and company records.
- Create documentation, change-control practices and service-level agreements that make critical processes reliable and easy to operate.
- Monitor routing performance and SLA adherence, using SDR feedback to improve lead and account quality over time.

GTM Intelligence and Market Research

- Build and maintain the target-account universe for IT and mid-market segments, with clear ICP tiers, verticals, regions, use cases and buying groups.
- Run the Marketing Research Engine (MRE) as a repeatable intelligence process that produces campaign-ready and SDR-ready audiences not one-off lists.
- Combine fit, engagement, intent and timing sign

📌 Marketing Operations Manager (Chennai)
🏢 SuperOps
📍 Chennai