Job Title: Management Representative (MR) – ISO / QMS

Department: Quality / QMS

Location: Wada, Palghar, Maharashtra

Reports To: Plant Head / Management

Industry: Manufacturing / Engineering / Metal Fabrication

Job Summary

We are looking for an experienced Management Representative (MR) – ISO / QMS to take ownership of the organization's Quality Management System (QMS) and ensure effective implementation, maintenance, monitoring, and continual improvement of ISO systems within our manufacturing facility.

The ideal candidate should have solid hands-on experience in ISO 9001 implementation, internal audits, QMS documentation, CAPA, NCR management, risk assessment, process compliance, and external certification audits.

The candidate will act as the key coordination point between Management, Quality, Production, Purchase, Stores, HR, Projects, and other departments for all ISO/QMS-related activities.

Key Responsibilities1. ISO / QMS Management

- Act as the organization's Management Representative (MR) for ISO and QMS-related activities.
- Establish, implement, maintain, and continually improve the Quality Management System.
- Ensure QMS processes are effectively implemented across all departments.
- Monitor compliance with documented procedures, work instructions, formats, and quality objectives.
- Ensure all required ISO documentation is prepared, controlled, updated, and properly maintained.

1. ISO Documentation & Document Control

- Prepare, review, release, and maintain QMS documentation including:
- Quality Manual
- Quality Policy & Objectives
- SOPs / Procedures
- Work Instructions
- Process Flow Charts
- Quality Plans
- Inspection Formats
- Records and Registers
- Risk & Opportunity Registers
- Process-related documentation
- Maintain proper document control, revision control, approval, distribution, and withdrawal of obsolete documents.
- Ensure departments maintain records as per defined retention requirements.
- Release controlled documents and ensure the latest approved versions are available at relevant locations.

1. Internal Audits

- Prepare the annual internal audit plan and audit schedule.
- Conduct and/or coordinate internal audits across manufacturing and support functions.
- Identify non-conformities, observations, and areas for improvement.
- Prepare internal audit reports and communicate findings to concerned process owners.
- Follow up on corrective actions and verify their effectiveness.

1. NCR, CAPA & Root Cause Analysis





- Monitor and control Non-Conformance Reports (NCRs).
- Coordinate Corrective and Preventive Actions (CAPA) with respective departments.
- Ensure proper Root Cause Analysis (RCA) using tools such as:
- 5 Why
- Fishbone / Ishikawa
- Pareto Analysis
- 8D, where applicable
- Track CAPA closure within defined timelines.
- Verify effectiveness of corrective actions before closure.

1. Management Review

- Coordinate and conduct Management Review Meetings as per ISO requirements.
- Prepare the Management Review agenda, presentation, and supporting data.
- Maintain Management Review minutes and action trackers.
- Track closure of management review actions.
- Present QMS performance indicators, audit findings, customer complaints, NCRs, CAPA, process performance, risks, and improvement initiatives to management.

1. External / Certification Audits

- Act as the primary coordinator for ISO certification, surveillance, recertification, customer, and third-party audits.
- Coordinate with certification bodies and external auditors.
- Ensure audit readiness across departments.
- Arrange required documentation, records, evidence, and personnel during audits.
- Coordinate responses to audit findings and ensure timely closure of observations and non-conformities.

1. Manufacturing Process Compliance

- Work closely with Production, Quality, Engineering, Stores, Purchase, Maintenance, PPC, and HR to ensure QMS compliance.
- Conduct process audits on manufacturing activities such as:
- Welding
- Fabrication
- Laser Cutting
- Press Brake
- Powder Coating
- Plating
- Galvanizing
- Assembly
- Inspection & Testing
- Ensure manufacturing processes are performed according to approved procedures, specifications, drawings, and quality requirements.

1. Risk & Continual Improvement

- Maintain and periodically review Risk & Opportunity Registers.
- Support FMEA, process risk assessment, and quality improvement initiatives.
- Identify process gaps and recommend corrective/improvement measures.
- Drive continual improvement initiatives within the QMS.
- Monitor quality objectives and departmental KPIs.

1. Training & Awareness





- Conduct/coordinate training on:
- ISO requirements
- QMS procedures
- Document control
- Internal audit
- NCR/CAPA
- Quality awareness
- Process compliance
- Ensure employees understand applicable procedures and quality requirements.
- Maintain training and competency records.

Required Qualifications

Education:

- Bachelor's/Diploma in Mechanical Engineering, Production Engineering, Industrial Engineering, Quality, or related field.

Experience:

- 5–8 years of relevant experience in Quality / QMS / ISO in a manufacturing environment.
- Strong hands-on experience as Management Representative / QMS Coordinator / ISO Coordinator / Quality System Engineer / Quality Manager.
- Candidates from metal fabrication, engineering, sheet metal, welding, manufacturing, industrial equipment, or similar sectors will be preferred.

Mandatory Skills
- Strong working knowledge of ISO 9001:2015.
- Experience in internal ISO audits.
- Hands-on experience in QMS documentation and document control.
- Experience handling ISO certification, surveillance, and external audits.
- Robust knowledge of NCR, CAPA, RCA and corrective action systems.
- Experience in conducting Management Review Meetings.
- Knowledge of Risk & Opportunity Management.
- Ability to independently prepare, review, control, and release ISO documentation.
- Solid understanding of manufacturing processes and quality systems.
- Positive MS Office skills, particularly Excel and Word.
- Strong documentation, coordination, communication, and analytical skills.

Preferred Qualifications
- Internal Auditor / Lead Auditor – ISO 9001:2015 certification.
- Exposure to ISO 14001 and ISO 45001 will be an advantage.
- Experience with Integrated Management Systems (IMS).
- Knowledge of 5S, Lean Manufacturing, Kaizen, 8D, FMEA, SPC and Six Sigma.
- Experience with ERP/QMS software will be an added advantage.

Key Deliverables
- Effective implementation and maintenance of the ISO/QMS system.
- Zero overdue internal audit actions.
- Timely closure and effectiveness verification of NCR/CAPA.
- Controlled and updated QMS documentation.
- Successful coordination of certification and surveillance audits.
- Timely completion of Management Review Meetings.
- Improved process compliance and continual improvement across the manufacturing facility.

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits

- Provident Fund

Work Location: In person

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