Role & responsibilities

Domain & Technical Leadership

- Own the end-to-end Network & Security tower strategy, architecture governance, and operational performance.

- Provide technical leadership across

- Palo Alto Firewalls

- Arista Switching Infrastructure

- Enterprise Wireless Networks

- Agni NAC
- WAN, LAN and Internet Connectivity
- VPN and Remote Access Technologies
- SD-WAN and Branch Connectivity
- Load Balancers and Network Security Controls
- Act as the highest-level escalation point for critical incidents and major outages.
- Define and maintain enterprise standards, policies, and operational procedures.
- Lead infrastructure lifecycle management, technology refresh, and modernization initiatives.

Global Network Operations Management

- Manage availability, capacity, and performance of a global network estate covering:
- 29 locations across multiple countries
- 2,000+ routers, firewalls and switches
- 3,000+ wireless access points
- Ensure highly available, resilient, and secure network operations.
- Drive proactive monitoring, event correlation, and operational observability.
- Establish fault avoidance and predictive maintenance practices.
- Implement network optimization initiatives to improve end-user experience.
- Govern ISP, telecom, and OEM relationships.

Service Delivery & Operational Excellence

- Own service delivery performance for the Network & Security tower.

- Ensure achievement of all

- SLAs

- OLAs

- Customer Satisfaction Metrics

- Contractual Commitments
- Drive ITIL-based Incident, Problem, Change and Major Incident Management processes.




- Lead operational reviews and service governance meetings.
- Develop and execute service improvement plans.
- Drive operational maturity through automation and standardization.

Reliability Engineering & Continuous Improvement

- Establish a culture focused on reducing operational risk and improving service reliability.

- Drive measurable improvements in

- Incident Reduction

- Major Incident Prevention
- Mean Time to Restore (MTTR)
- Mean Time Between Failures (MTBF)

- Availability Metrics
- First-Time Resolution Rates
- Conduct trend analysis and root cause reviews for recurring issues.
- Lead implementation of self-healing and automated remediation solutions.
- Improve monitoring coverage and observability capabilities.

Security Governance & Compliance

- Ensure network and security infrastructure complies with:

- ISO 27001

- SOC
- PCI-DSS

- Data Privacy Requirements

- Client Security Standards

- Regulatory and Audit Obligations
- Support internal, external, customer, and regulatory audits.
- Partner with Cyber Security teams to strengthen security posture.
- Ensure timely remediation of vulnerabilities and audit findings.
- Govern firewall policies, network segmentation, access controls, and NAC standards.

Risk Management & Business Continuity





- Own risk identification and mitigation across network and security services.
- Ensure network resiliency, disaster recovery readiness, and business continuity compliance.
- Conduct regular resilience testing and failover exercises.
- Maintain and review operational risk registers.

Vendor & Stakeholder Management

- Serve as the primary interface for client leadership on all Network & Security matters.

- Manage relationships with

- OEM Partners

- Telecom Providers

- Managed Service Providers

- Security Vendors
- Lead executive communications during major incidents.
- Present operational performance, risks, and improvement opportunities to senior leadership.

People Leadership

- Lead and manage a team of approximately 70 network and security professionals.
- Build a robust leadership bench comprising managers, leads, architects, and SMEs.
- Drive workforce planning, succession management, and career development.
- Establish technical certification and skill-development programs.
- Foster a culture of accountability, collaboration, innovation, and continuous learning.
- Manage performance, employee engagement, retention, and talent development initiatives.

Success Metrics The Domain Leader will be measured on:

- Network Availability and Uptime
- SLA and KPI Achievement
- Major Incident Reduction
- MTTR Improvement
- MTBF Improvement
- Security Compliance Scores
- Audit Findings Closure
- Change Success Rate
- Customer Satisfaction Scores
- Automation Adoption
- Cost Optimization Outcomes
- Team Engagement and Attrition Metrics

📌 Lead Network Security Engineer (Greater Noida)
🏢 Kyndryl
📍 Greater Noida