Lead Consultant(Product/Domain)

Bengaluru, Karnataka

Job Summary

"Assignment Description: Experience from 6-12 years in SAP CRM

Overall Position Responsibilities

- Follow established customizing guidelines and best practices
- Contribute to a knowledge-sharing attitude within module team globally
- Contribute to module team meetings as decided/required
- Actively collaborate with Solution Expert/Delivery Leader for business requirements and increase of business process knowledge in module team
- Actively collaborate with Functional Lead on meeting stipulated Service Level Agreements for case resolution within the module team
- Build and maintain support for the defined ways of working, as well as cooperation for continuously improving them

Overall Technical Qualifications
- CRM QTC process and setup (Quotation to Cash Process)

- CRM Services
- Middleware knowledge & settings
- Initial and Delta download from ECC to CRM (Partners, Product master, Condition records & Transactional data)

- Partner Determination

- Pricing

- CRM Billing

- Action profiles
- Integration between CRM & ECC
- Sound knowledge about ECC SD
- SAP CRM e-Commerce overview
- Product catalogue management (Create/replication)
- Agreement to Order Creation process
- Marketing planning and Campaign management.
- Standard programs knowledge i.e. CRMD* and CRM*
- Good to have knowledge on integration between CRM & APO gATP (Order Fulfillment)
- Good to have knowledge on Logistics integration with CRM

Overall Position Competencies
- Able to analyze and solve day to day issues from business with-in agreed SLA.
- Experience in handeling Change requests and problem management
- Ability to scope , prepare FS , script and execute interface tests




- Strong analytical, problem solving, and conceptual skills.
- Good coordination with team members and customers is must
- Excellent communication skills, make presentations, participate and/or drive workshops
- Experience in working with global/international teams will be considered

Additional requirement (Is Must)
- Night Shift and APAC shift to support NA business hours and Export process
- On-Call for extended hour support
- Available on phone to attend to any major issues
- Support testing and be there for weekend supports if needed for Infra related changes

We work CET schedule. So thats a must."

Key Responsibilities

"Assignment Description: Experience from 6-12 years in SAP CRM

Overall Position Responsibilities

- Follow established customizing guidelines and best practices
- Contribute to a knowledge-sharing attitude within module team globally
- Contribute to module team meetings as decided/required
- Actively collaborate with Solution Expert/Delivery Leader for business requirements and increase of business process knowledge in module team
- Actively collaborate with Functional Lead on meeting stipulated Service Level Agreements for case resolution within the module team
- Build and maintain support for the defined ways of working, as well as cooperation for continuously improving them





Overall Technical Qualifications
- CRM QTC process and setup (Quotation to Cash Process)

- CRM Services
- Middleware knowledge & settings
- Initial and Delta download from ECC to CRM (Partners, Product master, Condition records & Transactional data)

- Partner Determination

- Pricing

- CRM Billing

- Action profiles
- Integration between CRM & ECC
- Sound knowledge about ECC SD
- SAP CRM e-Commerce overview
- Product catalogue management (Create/replication)
- Agreement to Order Creation process
- Marketing planning and Campaign management.
- Standard programs knowledge i.e. CRMD* and CRM*
- Good to have knowledge on integration between CRM & APO gATP (Order Fulfillment)
- Good to have knowledge on Logistics integration with CRM

Overall Position Competencies
- Able to analyze and solve day to day issues from business with-in agreed SLA.
- Experience in handeling Change requests and problem management
- Ability to scope , prepare FS , script and execute interface tests
- Robust analytical, problem solving, and conceptual skills.
- Good coordination with team members and customers is must
- Excellent communication skills, make presentations, participate and/or drive workshops
- Experience in working with global/international teams will be considered

Additional requirement (Is Must)
- Night Shift and APAC shift to support NA business hours and Export process
- On-Call for extended hour support
- Available on phone to attend to any major issues
- Support testing and be there for weekend supports if needed for Infra related changes

We work CET schedule. So thats a must."

Skill Requirements

Other Requirements

📌 Lead Consultant(Product/Domain) (Bengaluru)
🏢 HCLTech
📍 Bengaluru