– L2 Application Support Engineer

Position:

L2 Support Engineer – MFCS / Java / Kafka / Kubernetes

Location:

Offshore

Number of positions:

3

Experience:

6–8 Years

Employment Type:

Contract

Job Summary

We are looking for an L2 Support Engineer with good knowledge of MFCS (Merchandise Financial and Customer Management System)

along with hands-on experience in Java, Kafka, and Kubernetes

. The candidate will be responsible for application support, troubleshooting, incident resolution, and ensuring the stability of production systems

Key Responsibilities

- Provide L2 production/application support for MFCS-based applications.
- Troubleshoot application issues, identify root causes, and provide timely resolutions.
- Monitor application performance, logs, and system health.
- Work with Java-based applications and troubleshoot technical issues.
- Analyze and troubleshoot Kafka topics, messages, consumers, and producers .

- Support applications deployed on Kubernetes and troubleshoot pods, deployments, services,



and related issues.
- Perform incident, problem, and change management activities.

- Coordinate with development, infrastructure, and functional teams for issue resolution.
- Participate in production deployments, release activities, and post-deployment validation.

- Prepare RCA and technical documentation for recurring issues.
- Follow SLA requirements and ensure timely closure of support tickets.

Required Skills

- MFCS – approximately 50% knowledge is preferred.
- Robust understanding of Java and Java-based applications.
- Good working knowledge of Apache Kafka

.

- Hands-on experience with Kubernetes .

- Experience in production/L2 application support.
- Good troubleshooting and problem-solving skills.
- Knowledge of application logs and debugging techniques.
- Good communication and coordination skills.

📌 Support Engineer – MFCS / Java / Kafka / Kubernetes (India)
🏢 SRI Anjaneyam Consulting Services
📍 India