Experience Required: Minimum 1 year (relevant technical/customer support experience) Shift Timings: Market-aligned; candidate must be flexible for rotational shifts
Role Overview
L.5 Technical Support Engineers are responsible for providing high-quality support to HP customers by resolving technical queries related to HP products, including laptops, desktops, printers, and associated software. This role demands a balance of technical troubleshooting ability and customer service excellence.
Required Skills & Qualifications
- Graduate in any discipline (preferably BCA, B.Sc. Computer Science, or B.Tech)
- Minimum 1 year of experience in the technical/customer support industry
- Strong knowledge of computer hardware components, Windows OS, MS Office, and common software tools
- Familiarity with network printers, LAN configurations, and IP settings
- Basic understanding of networking concepts (LAN/WAN, IP, DNS)
- Good communication and problem-solving skills
- Fluency in Hindi is mandatory if hired for the India team
- Ability to work independently and handle multiple service requests
Minimum Skills & Competencies
Technical Skills — Intermediate to advanced knowledge of:
- Windows OS (installation, troubleshooting, updates)
- Printer setup and troubleshooting (Inkjet, LaserJet)
- Networking fundamentals (Wi-Fi configuration, LAN troubleshooting)
Key Skills
Printer setup · Networking fundamentals · Problem-solving · Communication · Independent work · Knowledge base management · Training and guidance · Multitasking · Hindi fluency · Technical troubleshooting · Customer service · Windows OS
Perks
- Paid time off
- Provident Fund
Education:
- Bachelor's (Preferred)
Work Location: In person
📌 .5 Technical Support Engineer (Bengaluru)
🏢 Codians Infra International
📍 Bengaluru
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