ABOUT COMPANY

nOsettl Technologies operates Legodesk — a specialized legaltech platform for

nend-to-end debt recovery and NPA resolution. We serve India's leading banks,

nNBFCs, ARCs, and law firms with cutting-edge workflows for:

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- SARFAESI Act proceedings
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- IBC/NCLT filings
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- DRT/DRAT litigation
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- Section 138 NI Act prosecution
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nTHE ROLE

nCustomer Success Executive — own the post-sale client lifecycle for BFSI

ncustomers (banks, NBFCs, ARCs, law firms). Your mission: ensure clients achieve

ntheir debt recovery and litigation outcomes with Legodesk.

nSuccess = High adoption, zero churn, solid NPS, growing case volume per account.

nExperience Required: 2-3 years in customer success, support, or client operations

nLocation: Bengaluru (on-site)

nRESPONSIBILITIES

nClient Onboarding & Enablement

n→ Lead structured onboarding for new customers

n→ Conduct training on Legodesk platform (SARFAESI, IBC, DRT, Section 138)

n→ Create personalized implementation timelines

n→ Build success playbooks tailored to each client's workflow

nOngoing Support & Relationship Management

n→ Serve as trusted single point of contact (SPOC) for assigned accounts

n→ Monitor usage metrics and proactively identify adoption blockers

n→ Field client questions; resolve issues or escalate smartly

n→ Maintain CRM transparency (all interactions logged)

nAccount Health & Retention

n→ Track health metrics: NPS, adoption rate, case volume,



engagement score

n→ Identify at-risk accounts and escalate for retention intervention

n→ Conduct quarterly business reviews (QBRs) to drive value realization

n→ Build retention strategies for your portfolio

nContinuous Improvement

n→ Gather customer feedback on features and pain points

n→ Escalate to Product team as feature requests or bug reports

n→ Build case studies and customer testimonials

n→ Stay current on regulatory changes (debt recovery, NCLT, DRT)

nYOUR PROFILE

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- 2-3 years in CS, customer support, or client operations
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- SaaS background preferred (but not required)
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- Strong communicator: explain technical concepts to non-technical stakeholders
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- Empathetic problem-solver; comfortable with ambiguity
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- CRM proficiency (Salesforce, HubSpot, or similar)
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- Curious about BFSI/legaltech; willing to learn debt recovery processes
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- Bachelor's degree (any stream)
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nRED FLAG: If you've only done internal ops with zero external client interaction

nGREEN FLAG: "I reduced churn from X% to Y%" or "I built an onboarding playbook"

nYOU'LL BE MEASURED ON

n→ Churn Rate: <5% QoQ

n→ NPS Score: 50+ (client satisfaction)

n→ Product Adoption: >70% across portfolio

n→ Onboarding Time: <30 days to go-live

n→ Case Volume Growth: growing engagement per client

n#Hiring #CustomerSuccess #Legaltech #Bangalore #BFSI #SaaS #Startup #FullTime

📌 Key Account Manager (Bengaluru)
🏢 Legodesk
📍 Bengaluru