Role: VIP Support Engineer

Location: Kurla, Mumbai

Experience: 3+ Years

Skills & Responsibilities

- Positive communication and interpersonal skills.
- Experience in providing VIP/Executive IT Support to senior management, including Directors, GMs, and other key users.
- Strong knowledge of ticketing tools and IT support processes.
- Understanding of Incident and Service Request management.
- Good understanding of ticket priorities: P1, P2, P3, and P4.
- Understanding of the P1 incident management process, including incident identification, troubleshooting, escalation, communication, resolution, and closure.
- Hands-on experience with Mobile Device Management (MDM) solutions.
- Experience in Outlook configuration and troubleshooting, including profile, mailbox, OST/PST, and connectivity-related issues.
- Knowledge of OST and PST files, including troubleshooting and data recovery-related issues.
- Ability to troubleshoot issues related to printers, meeting room devices, docking stations, monitors, and other IT peripherals.
- Ability to handle critical issues under pressure and provide timely updates to VIP users and stakeholders.

If interested, pls share your resume at [email protected]

📌 Job Opening For VIP Support Engineer - Kurla (Mumbai) - Female only
🏢 Team Computers
📍 Mumbai