Job Title: Jira Service Management (JSM) Developer

Job Summary

We are seeking an experienced Jira Service Management (JSM) Developer to design, configure, and maintain JSM projects and related Atlassian platform capabilities. The ideal candidate will have hands-on experience in configuring service projects, request forms, workflows, automation rules, permissions, SLAs, queues, and other administrative functions. The role requires robust problem-solving skills and the ability to work closely with business stakeholders to translate requirements into scalable JSM solutions.

Key Responsibilities

- Configure and develop Jira Service Management (JSM) projects and portals.
- Design and maintain request types, forms, fields, screens, and issue types.
- Create, modify, and optimize workflows, workflow schemes, and business processes.
- Develop and maintain automation rules to improve operational efficiency.
- Configure queues, SLAs, customer portals, notifications, and knowledge base integrations.
- Manage permissions, roles, security schemes, and access controls.
- Design and implement intake and service request processes aligned with business requirements.
- Perform JSM project migrations, enhancements, and configuration changes.
- Troubleshoot system issues and provide ongoing platform support.
- Collaborate with stakeholders to gather requirements and recommend best-practice solutions.
- Maintain documentation for configurations, processes,



and governance standards.
- Support integrations with other Atlassian products and third-party applications where required.
- Ensure adherence to platform governance, security, and compliance standards.

Required Qualifications

- 4+ years of hands-on experience developing Jira Service Management.
- Proven experience configuring:

o JSM Service Projects o Request Types and Forms o Workflows and Workflow Schemes o Automation Rules o Queues and SLAs o Permission Schemes and Roles o Customer Portals
- Strong understanding of Jira administration, development and platform best practices.
- Experience gathering business requirements and translating them into JSM solutions.
- Ability to troubleshoot complex configuration and workflow issues.
- Strong communication and stakeholder management skills.

Key Skills

- Jira Service Management (JSM)
- Jira Administration
- Jira Development
- Forms Configuration
- Workflow Design & Optimization
- Automation Rules
- SLA Management
- Queue Management
- Permission & Security Administration
- Assets / CMDB
- Atlassian Ecosystem
- Process Automation
- Stakeholder Management

Experience Required

Minimum: 4+ years of JSM developer and configuration experience with demonstrated delivery of end-to-end service management solutions.

Pay: ₹1,200,000.00 - ₹1,500,000.00 per month

Work Location: In person

📌 JIRA Developer (Rangareddy)
🏢 Niktor
📍 Rangareddy