Job Opening | AWS Connect & GenAI Engineer

Location: Bangalore

Experience: 8-12 Years

Notice Period: Immediate to 30 Days Preferred

We are looking for an experienced AWS Connect & Generative AI Engineer with solid expertise in designing and implementing AI-powered contact center solutions using AWS services. The ideal candidate should have hands-on experience with Amazon Connect, Bedrock, conversational AI, and cloud-native application development.

Key Responsibilities

- Design, develop, and support contact center solutions using Amazon Connect.
- Build and deploy AI-powered voice and chat bot solutions using Amazon Bedrock, Amazon Lex, and Amazon Nova Sonic.
- Develop and integrate serverless applications using AWS Lambda, API Gateway, Step Functions, and EventBridge.
- Implement RAG (Retrieval-Augmented Generation) solutions using Bedrock Knowledge Bases and vector databases.
- Design and optimize IVR workflows, voice bots, chat bots, and agent-assist solutions.
- Integrate contact center platforms with enterprise applications and external systems.
- Implement call summarization, sentiment analysis, and conversational AI capabilities.
- Ensure security, monitoring, scalability, and reliability of cloud solutions.
- Collaborate with business stakeholders to understand requirements and deliver innovative AI-driven solutions.

Required Skills

AWS Services

- Amazon Connect
- Amazon Bedrock




- Amazon Nova Sonic
- Amazon Lex
- AWS Lambda
- API Gateway
- DynamoDB
- S3
- EventBridge
- Step Functions
- CloudWatch
- IAM
- Amazon Kendra (Preferred)

AI & Generative AI

- Large Language Models (LLMs)
- Prompt Engineering
- Retrieval-Augmented Generation (RAG)
- Vector Databases
- Bedrock Knowledge Bases
- Agentic AI
- AI Guardrails
- Fine-Tuning Concepts
- Conversational AI

Programming

- Python
- JavaScript / Node.js
- REST APIs
- JSON
- Git
- CI/CD Pipelines

Contact Center Technologies

- Amazon Connect
- IVR Design & Development
- Voice Bots & Chat Bots
- Agent Assist Solutions
- Call Summarization
- Sentiment Analysis
- Contact Center Integrations

Preferred Qualifications

- Experience in designing enterprise-scale cloud contact center solutions.
- Strong understanding of AWS architecture and best practices.
- Experience implementing GenAI use cases within customer support environments.
- Excellent communication and stakeholder management skills.

Interested Candidates, Please Share:

- Total Experience:
- Relevant Experience in Amazon Connect:
- Relevant Experience in AWS Services:
- Relevant Experience in GenAI/Bedrock:
- Current CTC:
- Expected CTC:
- Notice Period:
- Current Location:
- Preferred Location:

Looking for immediate to 30-day joiners. Only relevant profiles will be considered.

📌 Job Opening | AWS Connect & GenAI Engineer (Bengaluru)
🏢 Capgemini
📍 Bengaluru