Key Responsibilities

- Provide first-level IT support to employees for hardware, software, and network-related issues.

- Troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.

- Install, configure, and maintain operating systems, software applications, and updates.

- Set up computers, email accounts, user profiles, and other IT resources for new employees.

- Troubleshoot issues related to LAN, Wi-Fi, VPN, internet connectivity, and basic networking.

- Manage user access, passwords, and permissions as per company policies.

- Maintain records of IT assets, hardware, software licenses, and equipment.

- Monitor and resolve IT support tickets within defined timelines.

- Coordinate with external vendors/service providers for hardware, software, internet, and other technical issues.

- Perform regular system maintenance, backups, antivirus updates, and security checks.

- Ensure compliance with company IT policies and basic cybersecurity practices.

- Maintain proper documentation of recurring issues and their resolutions.





- Provide technical support during meetings, presentations, and other company events when required.

Required Skills & Qualifications

- Bachelor's/Diploma in IT, Computer Science, or a related field preferred.

- 1–3 years of experience in IT support or a similar role.

- Good knowledge of Windows operating systems, MS Office, hardware, and basic networking.

- Troubleshooting skills for desktops, laptops, printers, and peripherals.

- Basic understanding of LAN, Wi-Fi, TCP/IP, VPN, and network troubleshooting.

- Familiarity with antivirus, system updates, and IT security practices.

- Good communication and interpersonal skills.

- Robust problem-solving ability and a customer-service-oriented approach.

- Ability to manage multiple support requests and prioritize tasks effectively.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 IT Support Engineer (Mumbai)
🏢 Workforce Connect
📍 Mumbai