Job Summary:

We are looking for a skilled and proactive IT Support Engineer with 4 years of hands-on experience in troubleshooting, maintaining IT infrastructure, and providing technical support to end users. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a customer-oriented mindset to ensure smooth IT operations across the organization.

Technical Support & Troubleshooting:

- Provide Level 1 and Level 2 support for hardware, software, network, and system issues.
- Diagnose and resolve system, application, and connectivity problems within defined SLAs.
- Escalate complex issues to senior engineers or vendors when necessary.
- Support remote users via VPN, remote desktop, or helpdesk tools.

System & Network Maintenance:

- Monitor, maintain, and troubleshoot LAN/WAN, Wi-Fi, routers, switches, and firewalls.
- Perform routine maintenance on systems, servers, and backups.
- Assist in installation, configuration, and updates of operating systems, antivirus, and business applications.
- Support cloud-based tools such as Microsoft 365, Cloud Workspace, or Azure AD.

Asset & Access Management:

- Maintain IT inventory records for systems, peripherals, and licenses.
- Manage user accounts, permissions, and security settings (Active Directory, email, etc.).
- Ensure compliance with company IT and data security policies.

Documentation & Reporting:

- Maintain detailed documentation of incidents, resolutions, and system configurations.
- Generate regular reports on IT performance, ticket trends, and system uptime.

Collaboration & Continuous Improvement:





- Work closely with internal teams to support infrastructure and technology projects.
- Suggest and implement improvements for system performance and IT processes.
- Train end-users on best practices and new tools or updates.

Required Skills & Qualifications:

- Bachelor’s Degree in IT, Computer Science, or a related field.
- 3–5 years of experience in IT support or systems administration.
- Strong knowledge of Windows and/or macOS environments.
- Experience with networking (TCP/IP, DNS, DHCP), printers, and shared drives.
- Familiarity with ticketing systems.
- Very good understanding of cybersecurity and backup solutions.
- Excellent problem-solving and communication skills.
- Ability to work independently and manage multiple tasks effectively.
- Requirements
- CompTIA A / Network / Security
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation Certification
- Cisco CCNA (preferred)
- Must be willing to work in rotational shifts: 8:00 AM – 5:00 PM and 1:00 AM – 10:00 PM.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Advantages

- Health insurance
- Provident Fund

Ability to commute/relocate:
- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation Certification

Cisco CCNA (preferred)
- Must be willing to work in rotational shifts: 8:00 AM – 5:00 PM and 1:00 AM – 10:00 PM.
- Immediate Joiner?
- Current Location?
- Date of Birth?

Experience:
- IT support: 4 years (Required)

Location:
- Coimbatore, Tamil Nadu (Required)

Work Location: In person

📌 IT Support Engineer (Coimbatore)
🏢 MEF Tech Support Private
📍 Coimbatore