IMMEDIATE HIRING !!

Company: Digix Tech Solutions

Location: Akkayyapalem, Visakhapatnam

Job Type: Full time

Experience: 2-3 years

* Qualification: Diploma / B.Sc. / BCA / B.Tech / BE (IT, CSE, ECE, or related field)

Job Summary

We are looking for a proactive and customer-focused IT Service Desk Support Executive to provide manger desk support technical support to end users. The ideal candidate will troubleshoot hardware, software, network, and system issues, ensuring timely resolution while maintaining excellent customer service.

Key Responsibilities

- Provide first-level technical support via phone, email, or remote tools.
- Troubleshoot desktop, laptop, printer, and peripheral issues.
- Install, configure, and maintain operating systems and software applications.
- Resolve basic network connectivity issues (LAN/Wi-Fi).
- Create, update, and close support tickets while maintaining proper documentation.
- Escalate complex issues to the appropriate technical teams.
- Assist users with password resets, account management, and system access.




- Perform routine system maintenance and software updates.
- Ensure timely resolution of user issues in line with service standards.

Requirements

- Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.
- 2-3 years of experience in IT Support or Service Desk (experienced with relevant knowledge can apply).
- Basic knowledge of Windows OS, Microsoft Office, networking, printers, and hardware troubleshooting.
- Familiarity with ticketing systems is an added advantage.
- Willingness to work in rotational shifts, if required.

Preferred Skills

- Windows OS Troubleshooting
- Microsoft Office 365
- Hardware & Software Installation
- Networking Fundamentals (TCP/IP, LAN, Wi-Fi)
- Remote Support Tools

Salary *

- Experienced Candidates : Salary based on experience and technical skills.

Interested candidates can send their updated resume to [email protected] Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 IT SERVICE DESK SUPPORT (Visakhapatnam)
🏢 DIGIX TECH SOLUTIONS
📍 Visakhapatnam