About the Company: Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies to expand their team internationally. Relay is a truly global company having its operations in US, India, Honduras, and Mexico (We are also adding a few more countries soon). Our core focus is to enable companies to connect with the best international talent.

Relay helps its clients in majorly following areas: Accounting & Finance, Administration, Operations, Space Planning, Leasing, Data Science, Data Search, Machine Learning and Artificial Intelligence etc.

Relay

India operates from Ahmedabad and Vadodara offices. The principals and founders of Relay Human Cloud have been focused on delivering high-quality operations in cutting-edge companies for their entire careers.

Job Summary: We are seeking a IT Service Desk Analyst to manage and triage IT tickets, troubleshoot user access issues, and provide support across Microsoft 365, Entra ID, MFA, STORIS, and NextGen. The role requires coverage during US retail hours, including Saturday and Sunday, as ticket volumes peak on weekends. The ideal candidate should have help desk experience, strong M365/Entra ID knowledge, clear English communication skills, and experience with Tenable or similar patching tools.

Responsibilities - 2+ years of experience in IT Help Desk / Technical Support





- Own the front of our ticket queue in Zoho Desk and triage what comes in
- STORIS and NextGen unlocks, stuck orders, password and MFA resets
- Recent hire and termination setup across M365, STORIS, NextGen and Paylocity
- M365 licensing and distribution lists
- Escalate anything outside the runbook, and write the runbook as they go
- Help desk experience in a real ticketing tool
- Microsoft 365 and Entra ID admin: users, groups, licensing, MFA
- Patching experience with Tenable, at least one of them
- Clear English, since most of this is explaining a fix to a store manager mid-shift
- No STORIS experience needed, we'll train that Why Join Relay Human Cloud? ✨ ? Opportunities to work with global clients ? Dynamic and collaborative work environment ⚖️ Excellent work-life balance – 5-day workweek ? Comprehensive health & accident insurance ? Generous paid time off and holidays ?️ Complimentary lunches & dinners ? Quarterly, Semi-Annual & Annual recognition, rewards, and giveaways ? Employee development programs – Communication, Soft Skills, and more ? Vibrant cultural events – Fun Fridays, Month-End Celebrations, Sports Tournaments, and Festival celebrations ? Excellent Employee Referral Program

📌 IT Service Desk Analyst (Surat)
🏢 RHC India
📍 Surat