Company Description Alorica is a global customer experience (CX) company that partners with brands to design and deliver interactions that build lasting customer relationships. Combining proven performance, industry expertise, and advanced technology, Alorica supports more than 250 brands in over 75 languages.

With about 100,000 professionals across 17 countries, the company focuses on pioneering creative customer experiences rather than simply delivering standard support. Alorica values integrity, authenticity, and strong client relationships, encouraging team members to be curious, creative, connected, and committed. Candidates can explore more about Alorica’s culture and opportunities at alorica.com/careers.

Role Description The International Voice Process Customer Support Associate is a full-time, on-site role based in Bengaluru South. In this position, the associate will handle inbound and outbound customer calls, respond to queries, resolve issues, and provide accurate information in a clear and professional manner.

Daily responsibilities include documenting interactions, following established processes, adhering to quality and compliance standards, and escalating complex concerns when necessary. The associate will contribute to delivering high-quality customer experiences, support cross-functional initiatives such as sales referrals when appropriate,



and participate in training and coaching sessions to continuously improve performance. The role requires consistent collaboration with team members and supervisors to meet individual and team targets.

Qualifications

- Strong skills in Customer Support and Customer Service to handle inquiries, resolve issues, and ensure customer satisfaction.
- Ability to enhance Customer Experience by communicating clearly, showing empathy, and maintaining a professional demeanor in international voice interactions.
- Basic understanding of Sales processes to identify opportunities, provide product or service information, and support upselling or cross-selling when required.
- Capability to participate in and benefit from Training, including willingness to learn new systems, processes, and communication techniques.
- Excellent verbal communication skills in English and comfort working in international time zones.
- Prior experience in a voice-based customer contact center or BPO setting is preferred.
- Ability to work on-site in Bengaluru South, follow shift schedules, and perform in a fast-paced, target-driven environment.
- Minimum high school diploma; a degree or relevant certification in communication, business, or related fields is an advantage.

📌 International Voice Process Customer Support Associate (Bengaluru)
🏢 Alorica
📍 Bengaluru