Job Summary

We are looking for an experienced and detail-oriented Housekeeping Supervisor to lead our housekeeping team and ensure the highest standards of cleanliness, hygiene, and guest comfort across all rooms and public areas.

Key Responsibilities

1. Room & Property Inspection:Supervise daily cleaning of guest rooms, bathrooms, corridors, lobby and public areas.Physically check 30-40 rooms daily and release rooms for check-in on PMS / Extranet.Ensure all rooms are as per Novello brand standards before guest arrival.
2. Team Management:Allocate duties to Room Attendants and Housekeeping Staff for daily operations.Provide on-the-job training for cleaning procedures, grooming, and guest handling.Manage attendance, shift rosters and leave planning.
3. Guest Satisfaction:Handle guest complaints/requests related to housekeeping promptly.Ensure lost and found procedure is followed strictly.Coordinate with Front Office for early check-in, late check-out, and DND rooms.
4. Inventory & Maintenance:Maintain inventory of linen, guest supplies, toiletries and cleaning chemicals.Report maintenance issues (electrical, plumbing, carpentry)



to Engineering team and follow up.Control usage and minimize wastage of cleaning materials.

5. Reporting

Daily housekeeping report - room status, occupancy, dirty rooms, out of order rooms.Maintain checklist for deep cleaning schedule. Requirements & Qualifications:

Education: Diploma / Degree in Hotel Management (Preferred) or 12th Pass with relevant experience.

Experience: Minimum 2-4 years as Housekeeping Supervisor / Sr. Room Attendant in a 3-star / 4-star Hotel or Resort.

Skills: Knowledge of cleaning chemicals, floor care, linen handling.

Excellent communication and team leadership skills.

Well-groomed, disciplined, and able to work under pressure.

Basic computer knowledge (Excel, WhatsApp reporting).

What We Offer

Growth opportunity in a quick-growing hotel chain.

Food and Accommodation.

Supportive management and learning environment.

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits

- Flexible schedule
- Food provided

Work Location: In person

📌 Housekeeping supervisor (Mussoorie)
🏢 Novello globe hotel u0026 Resorts
📍 Mussoorie