Job DescriptionJob Summary

NAdminister and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).

N Manage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).

N Provide L2/L3 support for M365 incidents and service requests.

N Monitor M365 service health, availability, and performance.

N Troubleshoot and resolve messaging, collaboration, and identity issues.

N Implement and support security controls (MFA, Conditional Access, DLP).

N Manage email, collaboration, and document access configurations.

N Support onboarding, offboarding, and user lifecycle activities.

N Assist with M365 migrations, upgrades, and feature rollouts.

N Automate routine tasks using PowerShell where applicable.

N Work with Microsoft Supportand third‐party vendors for issue resolution.

N Ensure adherence to SLAs, ITSM processes, and service governance.

N Maintain service documentation, SOPs, and knowledge articles.

N Support compliance requirements including retention and basic eDiscovery.

N Proactively recommend improvements and best practices for M365 services.

NKey Responsibilities

nAdminister and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).

N Manage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).

N Provide L2/L3 support for M365 incidents and service requests.

N Monitor M365 service health, availability, and performance.

N Troubleshoot and resolve messaging, collaboration, and identity issues.

N Implement and support security controls (MFA, Conditional Access, DLP).

N Manage email, collaboration,



and document access configurations.

N Support onboarding, offboarding, and user lifecycle activities.

N Assist with M365 migrations, upgrades, and feature rollouts.

N Automate routine tasks using PowerShell where applicable.

N Work with Microsoft Supportand third‐party vendors for issue resolution.

N Ensure adherence to SLAs, ITSM processes, and service governance.

N Maintain service documentation, SOPs, and knowledge articles.

N Support compliance requirements including retention and basic eDiscovery.

N Proactively recommend improvements and best practices for M365 services.

NSkill Requirements

nAdminister and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).

N Manage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).

N Provide L2/L3 support for M365 incidents and service requests.

N Monitor M365 service health, availability, and performance.

N Troubleshoot and resolve messaging, collaboration, and identity issues.

N Implement and support security controls (MFA, Conditional Access, DLP).

N Manage email, collaboration, and document access configurations.

N Support onboarding, offboarding, and user lifecycle activities.

N Assist with M365 migrations, upgrades, and feature rollouts.





N Automate routine tasks using PowerShell where applicable.

N Work with Microsoft Supportand third‐party vendors for issue resolution.

N Ensure adherence to SLAs, ITSM processes, and service governance.

N Maintain service documentation, SOPs, and knowledge articles.

N Support compliance requirements including retention and basic eDiscovery.

N Proactively recommend improvements and best practices for M365 services.

NOther Requirements

nAdminister and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).

N Manage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).

N Provide L2/L3 support for M365 incidents and service requests.

N Monitor M365 service health, availability, and performance.

N Troubleshoot and resolve messaging, collaboration, and identity issues.

N Implement and support security controls (MFA, Conditional Access, DLP).

N Manage email, collaboration, and document access configurations.

N Support onboarding, offboarding, and user lifecycle activities.

N Assist with M365 migrations, upgrades, and feature rollouts.

N Automate routine tasks using PowerShell where applicable.

N Work with Microsoft Supportand third‐party vendors for issue resolution.

N Ensure adherence to SLAs, ITSM processes, and service governance.

N Maintain service documentation, SOPs, and knowledge articles.

N Support compliance requirements including retention and basic eDiscovery.

N Proactively recommend improvements and best practices for M365 services.

📌 Hiring: Senior Administrator - Microsoft 365 Administration (Karnataka)
🏢 HCLTech
📍 Karnataka