Job Title: Community CC Developer

Experience: 5+ Years

Location: Chennai, Bangalore, Hyderabad, Pune, Gurgaon

Work Mode: Hybrid – 3 Days WFO

Budget: Up to 20 LPA

Payroll: Haparz

Role Overview

We are looking for an experienced Community CC Developer to design, develop, integrate, and support customer/community contact-center solutions. The role requires strong hands-on experience with Java, Salesforce Apex, LWC, integrations, and contact-center implementations, along with exposure to platforms such as Aurora/Khoros and NICE or similar contact-center platforms.

Roles & Responsibilities

- Develop and enhance customer/community-facing applications using Java, Salesforce Apex, and Lightning Web Components (LWC).
- Build scalable solutions for community and customer engagement use cases.
- Design and implement integrations between Salesforce, community platforms, contact-center systems, and external enterprise applications.
- Develop and maintain REST/SOAP APIs, integration services, and data exchange mechanisms.
- Work on Salesforce configuration and custom development supporting customer/community workflows.
- Integrate community platforms such as Khoros/Aurora with Salesforce and other enterprise systems.
- Participate in Contact Center implementations, including NICE or comparable contact-center platforms.




- Support telephony-related configurations and integrations, including call routing and agent/customer interaction workflows.
- Troubleshoot application, integration, telephony, and contact-center issues across environments.
- Collaborate with Salesforce developers, integration teams, contact-center engineers, business stakeholders, and QA teams.
- Participate in design discussions, code reviews, testing, deployment, and production support.
- Ensure solutions follow enterprise security, performance, integration, and development standards.
- Analyze technical issues and provide sustainable fixes rather than short-term workarounds.

Candidate Profile
- 5+ years of relevant software development experience.
- Strong hands-on development experience with Java.
- Good experience with Salesforce Apex and LWC.
- Robust understanding of enterprise integrations and APIs.
- Experience working with community/customer engagement platforms, preferably Aurora or Khoros.
- Exposure to NICE or similar Contact Center platforms.
- Understanding of telephony configuration and contact-center workflows.
- Strong troubleshooting and stakeholder communication skills.
- Experience working in Agile development environments is preferred.

Work Location: Hybrid remote in Bangalore City, Bengaluru, Karnataka

📌 Hiring Salesforce Community Contact Center Developer (Bengaluru)
🏢 Haparz
📍 Bengaluru