Job DescriptionAbout Department

NHelpdesk SBU, mainly helps the clients from India region in resolving the queries they have. Queries will be resolved through ticketing system.

NPosition Purpose:

NHandle the number of queries that are coming in the form of tickets & give the right solution to it after discussing it with the internal team.

NPreferred Functional Knowledge:

N

n
- Indian Payroll Knowledge
N
- Good Written & Verbal Communication
N
- Experience into Customer Support
N

nKey Responsibility:

N

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- Support clients on phone, email or remote support tools in using and deriving maximum value from the application
N
- Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value
N
- Proactively build strong customer relationships
N
- Understand client requirements,



configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and qualified manner
N
- Solutionize either through configurations or workarounds to address client specific requirements
N
- Develop competence in the use of all the information systems used in implementation of the application
N

n- Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process

NTools experience if any:

N- Experience in GreytHR &Zendesk;

📌 Hiring: Payroll Support (Karnataka)
🏢 Greytip Software Private
📍 Karnataka