NIn this role, you'll manage back-end infrastructure support and provide advanced second-level support for service requests — covering everything from workstations, servers, and printers to networks and vendor-specific hardware/software. You'll also lead and manage the day-to-day activities of the service desk team, ensuring timely, qualified resolution of technical issues.
NSuccess in this role means confidently engaging with end users while resolving complex, infrastructure-level problems.
NWhat You Bring
nEducation & Experience
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- Bachelor's degreewith a minimum of 4 years of relevant experience
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- 4–5+ years of IT experience supporting US, EMEA, or AUS clients
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- Prior experience working with teams in English-speaking countries
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- Excellent customer service and communication skills
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nTechnical Skills
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- Hands-on experience with Active Directory administration & management
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- Hands-on experience with Office 365 administration & management
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- Advanced knowledge of Windows 10 diagnostics and troubleshooting
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- Advanced knowledge of Windows Server roles (AD, FSMO, DHCP, DNS, RDS)
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- Strong application support and troubleshooting skills
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- Good working knowledge of Azure
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- Understanding of Windows networking fundamentals (firewalls, switches, ISPs)
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- Familiarity with backupsolutions
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- Working knowledge of VMware and Hyper-V
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- Experience with Root Cause Analysis and Incident Trending
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nWhat Makes You a Great Fit
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- A track record oflongevity and commitment in previous roles
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- Strong team player witha collaborative mindset
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- Ability to perform under pressure and meet tight deadlines
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- Dynamic, positive, and personable attitude
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📌 Hiring: Advanced System Administrator (Faridabad)
🏢 Innovation Technology By Design
📍 Faridabad
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