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Experience: 7+ yrs

Location: Bengaluru, Karnataka, India

Job Type: Full-time

We are looking for an experienced and results-driven Head - Telesales to lead, scale, and optimise the telesales function and drive measurable business growth.

The role will be responsible for building high-performing sales teams, improving lead-to-conversion performance, strengthening sales processes, and establishing a solid performance culture. The ideal candidate should combine strategic thinking with hands-on sales leadership, strong data orientation, and a proven ability to convert leads into walk-ins, sales, and long-term customers.

Requirements KEY RESPONSIBILITIES

- Lead, manage, mentor, and scale the telesales / inside sales team to achieve business and revenue targets
- Develop and implement telesales strategies to improve lead conversion, walk-ins, sales, and customer retention
- Establish clear performance frameworks and KPIs covering productivity, lead quality, conversion rates, follow-ups, revenue, and team performance
- Analyse call-to-walk-in and call-to-sale conversion ratios and develop strategies to improve overall sales efficiency
- Establish and continuously improve telesales processes, workflows, scripts, and quality standards
- Set and monitor daily, weekly, and monthly sales targets and performance metrics
- Manage lead allocation, prioritisation, follow-up processes, and lead nurturing strategies
- Ensure effective utilisation of CRM systems to track leads, pipelines, activities, conversions, and sales forecasts
- Analyse CRM data to identify performance gaps,



customer trends, lead-quality issues, and opportunities for improvement
- Conduct regular sales training, coaching sessions, performance reviews, and quality audits
- Monitor call quality and ensure consistent communication, customer engagement, and sales standards across the team
- Build feedback mechanisms between telesales, marketing, and operations teams to improve lead quality and customer conversion
- Develop dashboards and reporting mechanisms to provide real-time visibility into telesales performance
- Identify opportunities to leverage automation, CRM capabilities, and technology to improve productivity and reporting
- Drive upselling, cross-selling, lead reactivation, and customer retention initiatives
- Prepare sales forecasts, performance reports, and business insights for leadership
- Partner with senior leadership to define sales targets, budgets, growth plans, and expansion strategies
- Take ownership of telesales revenue contribution and continuously identify opportunities to improve business performance
- Build a motivated, accountable, and performance-oriented sales culture
- Ensure sales activities remain aligned with overall business objectives and customer experience standards

WHAT MAKES YOU A GREAT FIT

- 7+ years of experience in telesales,



inside sales, telecalling, or a related sales function, with at least 2-3 years in a leadership role
- Proven experience managing, mentoring, and scaling large telesales or inside-sales teams
- Strong track record of achieving sales targets and improving lead-to-sale conversion
- Deep understanding of telesales metrics including conversion rates, productivity, lead quality, revenue per agent, follow-up effectiveness, and sales funnel performance
- Strong hands-on experience with CRM platforms such as HubSpot, Salesforce, Zoho, or similar systems
- Experience using CRM and sales data to improve productivity, forecasting, lead nurturing, and sales performance
- Strong coaching, team-building, and performance-management skills
- Excellent communication, negotiation, influencing, and interpersonal skills
- Strong analytical and data-interpretation abilities with a results-oriented approach
- Experience developing sales processes, performance frameworks, call-quality standards, and training programs
- Ability to build a high-performance, accountable, and motivating team culture
- Strong ownership mindset with the ability to independently drive the telesales function and its business outcomes
- Experience in retail, education, consumer services, healthcare, consumer-facing businesses, or other high-volume sales environments will be an advantage
- Comfortable working in a target-driven and fast-paced environment with changing business priorities
- Strong ability to collaborate with Marketing, Operations, Leadership, and other cross-functional teams

📌 Head of Telesales (Bengaluru)
🏢 Weekday AI (YC W21)
📍 Bengaluru