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Experience: 4+ yrs

Location: Noida, India

Job Type: Full time

We are looking for an experienced and hands-on Head of Clinic Expansion & Operations to lead the end-to-end setup, launch, and operational management of skin, hair, aesthetic, and dermatology clinics.

The role will be responsible for managing clinic expansion projects from initial infrastructure and fit-out through pre-launch preparation, staffing, training, marketing coordination, and post-launch operations. The ideal candidate will have strong experience in skin, hair, aesthetic, dermatology, or wellness clinic operations , along with the ability to manage multidisciplinary teams and multiple stakeholders.

The role requires strong project management, operational ownership, leadership, vendor coordination, and a deep understanding of clinic setup and patient-centric service delivery.

Requirements KEY RESPONSIBILITIES

- Lead the end-to-end setup and launch of new skin, hair, aesthetic, and dermatology clinics
- Coordinate construction, interiors, fit-outs, electrical requirements, plumbing, equipment installation, and other infrastructure activities
- Work closely with architects, contractors, consultants, equipment suppliers, and vendors to ensure timely project completion
- Ensure clinic infrastructure and interiors meet required medical, operational, aesthetic, and brand standards
- Coordinate pre-launch readiness, including medical software, CRM systems, inventory, equipment, documentation, and compliance checklists
- Support applicable licensing, regulatory, and operational readiness requirements for new clinics




- Coordinate local BTL marketing, promotional activities, and grand launch events with central marketing teams
- Implement and maintain SOPs covering clinical workflows, patient management, front-office operations, service delivery, and administrative processes
- Establish high standards for patient experience, hospitality, service quality, and clinic presentation
- Support sourcing, interviewing, onboarding, and staffing of clinic teams, including counselors, CRM executives, front-office staff, and support personnel
- Coordinate staff training on patient communication, CRM/software usage, service protocols, and operational processes
- Take ownership of post-launch clinic operations, including daily administration, team performance, patient experience, and operational efficiency
- Manage clinic-level P&L;, revenue performance, expenses, and operational targets
- Monitor clinic performance and identify opportunities to improve productivity, customer experience, and profitability
- Coordinate with central teams to resolve operational, staffing, equipment, vendor, and customer-related issues
- Conduct regular clinic audits and ensure consistent adherence to SOPs, compliance requirements, and service standards
- Travel regularly across assigned locations to oversee expansion projects and operational performance





WHAT MAKES YOU A GREAT FIT

- 4+ years of hands-on experience in clinic expansion, operations, healthcare operations, or a related field
- Proven experience setting up and launching skin, hair, aesthetic, dermatology, cosmetology, or wellness clinicsfrom the ground up
- Strong preference for candidates who have successfully launched at least 1-2 clinics from scratch
- Experience with clinic construction, interiors, fit-outs, equipment requirements, and vendor coordination
- Working knowledge of aesthetic and laser equipment requirements and clinic infrastructure planning
- Understanding of clinic licensing, regulatory requirements, compliance, and operational readiness
- Strong project management skills with the ability to manage multiple stakeholders, timelines, budgets, and deliverables
- Experience managing clinic teams and taking ownership of post-launch operations and P&L; performance
- Strong understanding of SOP implementation, patient experience, front-office operations, and service quality
- Excellent leadership, communication, negotiation, and stakeholder-management skills
- High emotional intelligence and the ability to manage multidisciplinary clinical and support teams
- Strong problem-solving and decision-making abilities with a hands-on approach to operations
- Comfortable with extensive multi-location travel across assigned regions
- Graduate in any discipline; an MBA in Healthcare Management, Operations, Marketing, or a related field is preferred
- Experience with established dermatology, aesthetic, skin, hair, laser, or wellness clinic chains will be an advantage

📌 Head of Operations & Clinic Expansion (Noida)
🏢 Weekday AI (YC W21)
📍 Noida