Head of Operations | VYONELocation: Bengaluru, India

Experience: 8–10 years

Role Type: Founding Team / Senior Leadership

VYONE is building a new category in automotive ownership in India. Our ambition is to create a trusted ownership ecosystem that supports customers throughout their vehicle journey, from buying and servicing to insurance, maintenance, resale, and everything in between.

We are looking for a Head of Operations who can help us build that ecosystem from the ground up.

This is not a traditional operations role where established processes already exist. We are looking for a builder. Someone who enjoys starting with a blank sheet, is open to new ideas, challenges conventional ways of working, experiments quickly, and can convert ideas into scalable operating systems.

The person joining us should have 8–10 years of operations experience, preferably across automotive, mobility, service businesses, marketplaces, customer experience, fleet management, dealer operations, insurance, or other businesses involving large partner ecosystems.

What you will be responsible forYou will own and build VYONE's operational backbone, including the processes, partnerships, service network, customer experience standards, and operational frameworks required to scale the business.

A major part of your role will be identifying and building relationships with the right partners across the automotive ecosystem, including dealerships, service centres, workshops, insurance providers, roadside assistance companies, detailing partners, tyre and battery partners, financing companies, used-car networks, and other relevant service providers. Partner identification, onboarding, governance, and performance management are already central themes in the current role definition.





You will also work closely with the founders to identify new business segments and opportunities where VYONE can create value. We want this person to continuously think about how the VYONE ecosystem can expand, what new categories we can enter, what partnerships we should build, and how those partnerships can create stronger value for both customers and VYONE.

The role will involve building a strong VYONE Business Partner Network across the market. You will help create a structured ecosystem where selected partners work with VYONE under clearly defined service standards, commercial arrangements, customer experience guidelines, and SLAs. The objective is not simply to onboard vendors, but to create a reliable network that becomes an important part of VYONE's competitive advantage.

You will design operational processes across the complete customer lifecycle, ensuring that every interaction is simple, transparent, dependable, and built around customer trust. This includes defining workflows, escalation processes, quality standards, turnaround times, communication protocols, and partner accountability.

You will also work closely with the product and technology teams to translate real-world operational requirements into scalable systems, dashboards, workflows, and automation. As the business grows, your responsibility will be to ensure that processes that begin manually can eventually become structured, technology-enabled, and scalable.

Who we are looking forWe are looking for someone who is entrepreneurial, hands-on, commercially aware,



and comfortable operating in ambiguity.

You should be someone who can walk into a new market, understand how the ecosystem works, identify the right partners, negotiate relationships, build processes, solve operational gaps, and continuously improve the customer experience.

Most importantly, you must have a builder mindset. VYONE is still being built, which means ideas will evolve, processes will change, and new opportunities will emerge. We want someone who welcomes that environment instead of waiting for a finished playbook.

Experience in automotive operations, mobility, fleet management, aftersales, dealer operations, service networks, automotive insurance, customer lifecycle management, marketplaces, or partner-led businesses would be highly relevant.

Strong experience in partner and vendor management, operational process design, SLA management, customer experience, commercial negotiations, cost management, and operational performance will be important for this role.

What success will look likeSuccess in this role will mean building a dependable partner ecosystem, improving service quality, creating scalable operational processes, maintaining strong partner performance, controlling service economics, and delivering an experience that customers consistently trust.

As VYONE grows, this person will play a major role in defining how the business operates, how our partner ecosystem works, and how we build an entirely new category within India's automotive ownership market.

If you have spent your career running operations but have always wanted the prospect to build something rather than simply manage something, we would like to hear from you.

Join VYONE and help us build the operating ecosystem behind the future of car ownership in India.

📌 Head of Operations (Bengaluru)
🏢 VYONE
📍 Bengaluru