Guest Service Associate (GSA)

Location: Mumbai

Industry: Luxury Residential Apartment

Experience: 6–15 years

Required Experience: 5-Star Hotel experience only

Qualification: Hotel Management Degree / Diploma

Job Responsibilities

- Handle guest and resident requests professionally.
- Provide personalized service to residents and guests.
- Manage arrivals, departures, and visitor coordination.
- Coordinate with housekeeping, security, maintenance, and other departments.
- Handle telephone calls, messages, and service requests.
- Maintain service standards and ensure timely resolution of guest requirements.
- Assist residents with information and day-to-day service needs.
- Maintain records and follow apartment procedures.
- Handle guest complaints and coordinate with the concerned department for resolution.
- Maintain confidentiality and qualified conduct at all times.

Pay: ₹100,000.00 - ₹160,000.00 per month

Work Location: In person

📌 Guest Service Associate (GSA) (Mumbai City)
🏢 OSCON
📍 Mumbai City