Location: Air Maniax Ahmedabad

Department: Customer Experience

Experience: 1–3 years preferred

Education: Graduate preferred

Employment Type: Full-time

Reports To: Centre Head / Customer Experience Manager

Role Purpose

- Handle customer enquiries professionally to provide timely and accurate information.
- Address general customer queries regarding tickets, timings, activities, offers, packages, venue rules, and policies.
- Ensure a smooth and positive experience for customers from first contact to resolution.

Key Responsibilities
- Respond promptly to customer enquiries received via phone, WhatsApp, website, social media, and walk-ins.
- Provide clear and helpful information about venue services, packages, and promotions.
- Resolve customer issues and complaints with empathy and professionalism.
- Maintain detailed records of customer interactions and update CRM/lead tracker with enquiry details, call status, and follow-up actions.
- Coordinate with Operations and Centre teams to ensure customer satisfaction and smooth service delivery.




- Identify and communicate upselling opportunities when appropriate, such as on packages or additional services.
- Ensure 100% follow-up discipline on active enquiries until resolution or closure.

Candidate Profile
- Robust telephone communication and customer-handling skills.
- Excellent command of Hindi and English; knowledge of Gujarati is an advantage.
- Confident, patient, and customer-focused with strong problem-solving abilities.
- Prior experience in customer support, hospitality, events, or similar customer-facing roles is preferred.
- Comfortable using WhatsApp, Excel, and CRM/lead-management systems.
- Ability to handle customer objections and provide clear explanations.

Key Performance Indicators (KPIs)
- Lead response time and contact rate.
- Follow-up completion percentage.
- Customer satisfaction and feedback scores.
- Quality of lead closure and accuracy of issue resolution.

Skills: enquiries,customer experience,customer,customer support

📌 Guest Services Executive (Ahmedabad)
🏢 Air Maniax India
📍 Ahmedabad