KEY RESPONSIBILITIES

Welcome guests warmly and create a positive first impression.

- Handle guest check-ins and checkouts efficiently and accurately.
- Understand guest requirements and provide prompt assistance.
- Handle guest requests, queries and complaints professionally.
- Ensure guest issues are resolved quickly and escalated when required.
- Build solid relationships with guests and encourage repeat stays.

Front Desk

Operations - Manage daily front desk operations efficiently.
- Verify guest identification and booking details during check-in.
- Manage room allocation and coordinate with housekeeping for room readiness.
- Process payments, invoices and other front-office transactions accurately.
- Maintain accurate records of arrivals, departures, room status and guest information.
- Handle early check-ins, late check-outs, room changes and special requests. OTA & Booking Management - Handle bookings received through Wandr's website,



OTAs and other channels.
- Verify booking details, rates, inclusions and payment status.
- Coordinate with the central reservations/revenue team where required.
- Ensure booking-related guest issues are resolved promptly. Coordination - Coordinate closely with Housekeeping for room readiness and room status.
- Report maintenance, safety or housekeeping issues promptly.
- Ensure smooth communication between departments.
- Participate in daily briefings and shift handovers. Revenue & Upselling - Identify opportunities to upsell room upgrades and additional nights.
- Encourage direct bookings and repeat stays where appropriate.
- Inform guests about available room categories and hotel facilities.

Guest

Feedback & Online Reputa

📌 Front Office Executive (Bengaluru)
🏢 Elevated Space Management
📍 Bengaluru