Job Overview The Front Office Executive plays a crucial role in managing reception and patient-facing activities at the healthcare centre. The role involves handling appointments, billing, documentation, and coordination with clinical and administrative teams

Key Roles & Responsibilities

1. Patient Reception & Interaction

* Welcome patients and visitors in a courteous, professional, and patient-friendly manner.
- Register current and returning patients accurately and update demographic records.
- Guide patients to the appropriate departments, doctors, or laboratories.
- Manage the waiting area to ensure comfort and address basic patient concerns, collecting feedback when necessary.

1. Appointment & Operations Coordination

* Handle and schedule patient appointments via walk-ins, phone calls, and online channels.
- Coordinate patient flow smoothly between the reception desk and clinical departments (doctors, nurses, lab, pharmacy).
- Inform patients about estimated waiting times and upcoming procedures.
- Assist during urgent or priority patient situations.

1. Enquiry Handling & Communication

* Attend to all incoming telephone calls and routine patient queries.




- Provide accurate information regarding the centre's services, doctor availability, and timings.
- Professionally handle patient escalations or critical calls and route them to the concerned administrative staff.

1. Billing & Documentation

* Generate bills for doctor consultations, scans, and medical procedures.
- Collect payments, issue receipts, and maintain accurate daily cash collection records.
- Maintain physical and digital front-office records, patient files, appointment registers, and forms.
- Prepare and update daily patient visit reports.
- Strictly maintain the confidentiality of patient data and medical treatment information.

Requirements & Qualifications

Education: A Graduate Degree in any discipline (degrees in Hospitality or Hospital Administration are preferred).

Experience: Typically 0 to 3 years of experience in front office, reception, or customer service roles.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Food provided
- Provident Fund

Shift availability:
- Day Shift (Required)

Work Location: In person

📌 Front Office Assistant (Jammu)
🏢 Iswarya Health
📍 Jammu