Company Description

Inspiron, India's first Psychological Well-being Café, is redefining how mental healthcare is experienced, accessed, and delivered. With a tech-enabled care model and a dedicated team of mental health experts, we support the full spectrum of mental health needs using evidence-based, globally trusted therapeutic methods.

At Inspiron, healing and self-expression go hand in hand. Our unique, expression-based approach integrates art, dance, music, and theatre into therapy—an experience that has already empowered over 2,00,000 individuals across personal therapy, educational institutions, and leading corporates. And we're just getting started. Our mission is simple yet powerful: to positively impact 5 million lives in the next 5 years.

Role Description

Front Desk Executive (1–2 Years of Experience)

Location: Inspiron Psychological Well-being Centre

Key Responsibilities

Client Communication & Telecalling

- Handle incoming and outgoing calls professionally and empathetically
- Respond to client inquiries regarding therapy sessions, consultations, workshops, and wellness programs
- Provide clear information about services, appointment procedures, and therapist availability
- Maintain a calm, supportive, and client-friendly communication style

Appointment Coordination

- Schedule, reschedule, and confirm appointments accurately
- Send reminders and follow-up messages to clients regarding sessions and programs
- Coordinate appointment timings with therapists and clients efficiently
- Maintain updated appointment records and client databases

Client Follow-up & Relationship Management

- Conduct follow-up calls for appointments, feedback, and ongoing therapy packages
- Support client engagement and retention through timely communication




- Identify client requirements and guide them toward appropriate services or therapy packages
- Ensure high levels of client satisfaction and responsiveness

Administrative & Coordination Support

- Maintain records of calls, inquiries, appointments, and client interactions
- Coordinate with Clinical, Marketing, and Operations teams for smooth workflow
- Assist in workshop registrations, event communication, and client enrolment processes
- Escalate urgent concerns or client issues to the concerned team members

Payment & Service Coordination

- Support payment follow-ups and basic billing coordination
- Provide information regarding therapy packages, session fees, and payment processes
- Maintain confidentiality while handling client and payment-related information

Required Qualifications & Skills

- 1–2 years of experience in telecalling, customer support, client coordination, or front office roles
- Excellent verbal communication skills in English, Hindi, and local language(s)
- Robust interpersonal and relationship-building abilities
- Good organizational and multitasking skills
- Basic computer proficiency including MS Office, email handling, and CRM/scheduling tools
- Ability to communicate with empathy, patience, and professionalism

Preferred Qualifications

- Experience in healthcare, wellness, counselling centres, clinics, or service industries preferred
- Familiarity with appointment scheduling systems and client management tools
- Comfortable handling sensitive conversations with confidentiality and care

Key Attributes

- Empathetic and client-centric approach
- Professional communication and etiquette
- Positive attitude and willingness to learn
- Strong follow-up and coordination abilities
- Ability to work collaboratively with multidisciplinary teams

Work Location: In person Pay: ₹300,000.00 - ₹400,000.00 per year

Work Location: In person

📌 Front Desk Executive (Indiranagar)
🏢 Inspiron Psychological Well-being Centre
📍 Indiranagar