Role & responsibilities

- Job Title: Execution Analyst, Helpdesk/Execution Analyst, myProcurement
- Reports to: Team Lead, Helpdesk Accelerator
- Location: India, Pune

Role Overview At bp, were reimagining energy for people and our planet. We have a bold ambition be a net zero company by 2050 or sooner, and help the world get to net zero. Creating a more efficient business that makes the best use of its resources is a critical part of getting there.

And that’s what our new global business services (GBS) centre in Pune, India is here to do – put digital at the heart of our business and accelerate the transformation of bp’s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance, and customer service, the GBS centre will drive cutting-edge digital solutions and agile ways of working.

Key Accountabilities and challenges

- End to end support for Coupa Procurement and P2P processes
- Troubleshoot stuck payments and share timely status with Suppliers
- Troubleshoot Coupa system-related issues and coordinate with technical teams when required
- Support supplier onboarding and supplier enablement activities within Coupa.
- Handle all incoming calls/emails/tickets/Live chat
- Resolve issues and escalate to the relevant channel if/when required; however, providing first level resolution is of utmost importance
- Coordinate with multiple Accounts Payable team, Buyers, Vendor Master, IT if required, to provide final resolution to the recipient.
- Provide training in relation to Ariba Usage to Supplier and Buyers
- Provide training to suppliers for PO confirmation, service entry sheet and Invoice submission.
- To perform a trend analysis on repeat calls/emails and provide ideas to eliminate the repeated calls/emails.
- Timely and relevant customer feedback and status update
- Due Diligence:
- Conduct daily checks to avoid duplications in logging of calls, emails & tickets
- Check for accuracy of the details logged
- Analyse the contents of the tickets and assign it the relevant resolver group
- Ensure that all tickets are closed accurately, whilst always adhering to processes




- Participate in continuous improvement initiatives by proposing system and process enhancements

Qualifications, Competencies & Mindset

- Essential Education & Experience
- Bachelor’s Degree in, Finance, Accounting (B.com)
- Strong hands-on experience with Coupa tool Procurement Platform
- Knowledge of SAP ECC / Ariba integration with Coupa.
- This role requires working exclusively in the night shift (US business hours – 6.30 PM to 3.30 AM)
- Minimum 3-5 years of experience managing a client-service oriented function with experience in management of large corporate initiatives/projects, strategic thinking, relationship management and processes.
- Strong understanding of source to pay and general accounting practices
- Proficient in PSCM applications including ARIBA, SAP and Salesforce
- Direct process management experience including best practices, driving innovation, continuous improvement, technologies, processes, procedures and tools
- Experience of working cross culturally and in an international environment
- Ability to communicate and influence across different levels in the organisation
- Engaging and collaborative way of working
- Resilient and experienced in working in multi-faceted environment

Mindsets

- Own your success - Accountable for delivering innovative business outcomes; Seeks opportunities to improve and digitize process delivery; Adheres to safe and ethical work practices
- Think big - Actively builds own knowledge, capabilities, and skills for the future; Values teamwork and collaborates to achieve results.
- Be curious - Willing to suggest new ways of working, processes, and technologies; Ensures the delivery and improvement of digital solutions to benefit customers.
- Effortless customer experiences - Understands customer needs and delivers digital seamless self-service customer experiences




- Digital first - Applies creative digital solutions to solve problems

Key Competencies

- Operational Excellence - Has a sound understanding of process and workflow streamlining, problem resolution and change management
- Risk Management - Identifies external and internal factors that impact risk and mitigation opportunities. Identifies potential new or emerging risks / threats and implements mitigation plans
- Change Management - Builds energy around a change using a systematic approach to transition from the present to the desired state
- Digital Fluency - Effectively uses digital guidance, tools, methodologies, and security measures for operating as a digital business. Uses digital tools to collaborate, organize, plan and reflect on digital data
- Analytical Thinking - Systematically breaks down a complex problem or process into component parts using logical analysis techniques to reach a solution. Logically assesses relationships, grasps interdependencies, and reviews trends within a complex problem or situation. Challenges assumptions and reliability of acquired information
- Decision Making – Makes decisions affecting both own tasks and those of others. Combines a variety of factors including commercial awareness, risk, and financial expertise to make appropriate decisions and derive insights
- Innovation - Adapts existing processes, methods, and ways of working to drive efficiency. Uses digital technologies to develop new ideas, projects, and opportunities
- Influencing - Identifies areas of alliance and disagreement, evaluates options and potential outcomes, and plans influencing strategy. Identifies short term customer needs and communicates perks to the stakeholder. Knows when and how to use the chain of command
- Problem Solving - Evaluates and prioritises problems for own area. Resolves problems in a timely way, using a combination of logic and experience to make decisions and solve problems
- Relationship Management - Establishes and maintains relationships with peers and internal business partners to achieve results
- Business Acumen - Identifies new or alternative approaches to performing business activities more efficiently

📌 Execution Analyst myProcurement( PTP) (Pune)
🏢 Quess IT Solutions
📍 Pune