Role: Team Member - Claim Processing

Key Responsibilities:

- Be focused in processing, verifying, and managing claims for reimbursements.
- Ensuring accurate payments by preparing files and ensuring timely payments.
- Maintain track of Payments made and Fallouts.
- Handling Fallouts diligently and taking them to logical closures.
- Handle various aspects of the claim lifecycle, from initial review to final payment

including regular follow ups with multiple stakeholders Customer, Client, F&A;, vendor portal.
- Adhering to company policies and regulations.
- Responding to employee queries with TAT.

Work Experience: 04 to 06 years of experience managing claim reimbursements, especially travel claims.

Skills and Qualification:

- Commerce Graduate.
- Strong Communication skills.
- Analytical and Problem solving
- Able to work under pressure
- Able to effectively collaborate.
- Customer Centric behavior.

Technical Knowledge

- Knowledge of MS Excel, Outlook, SAP

Role: Team Lead / SME – Employee Benefit

Key Responsibilities:

- Review claims processed by the team for correctness and completeness.
- Serve as SPOC for stakeholders addressing inquiries and providing updates.
- Guide the team of processors and oversee their performance.
- Analyze claims to identify trends, detect potential frauds and areas of

Improvements.
- Diligently attend to escalation
- Publishing reports to leadership on performance metrices
- Maintain Proper documentation of processes and cross skilling of resources
- Ensure SLA’s & KPI’s are consistently met.

Work Experience:



~ 6 to 8 years of experience managing claim reimbursements, especially travel claims.

Skills and Qualification:

- Commerce Graduate.
- Strong Communication skills.
- Analytical and Problem solving bent of mind.
- Able to work under pressure to meet timelines.
- Able to effectively collaborate.
- Customer Centric behavior.

Technical Experience

- Experience in MS Outlook, MS Excel, SAP

Role: Group Lead – Employee Benefit

Location: Pune

Key Responsibilities:

- Spearhead the Employee Perks Line of business
- Review claims processed by the team for correctness and completeness
- Serve as SPOC for stakeholders addressing inquiries and providing updates
- Guide the team of processors and oversee their performance
- Analyze claims to identify trends, detect potential frauds and areas of

Improvements
- Diligently attend to escalation
- Publishing reports to leadership on performance metrices
- Maintain Proper documentation of processes and cross skilling of resources
- Ensure SLAs & KPIs are consistently met
- To have Finance & Accounting background (AP/AR)

Work Experience: ~ 12 to 15 years of experience managing Client management in the FnA background/HRO background, claim reimbursements, especially travel claims

Skills and Qualification:

- Commerce Graduate
- Strong Communication skills
- Analytical and Problem solving bent of mind
- Able to work under pressure to meet timelines
- Able to effectively collaborate
- Customer Centric behavior

Technical Experience

- Experience in MS Office, MS Excel, SAP

📌 Employee Benefits (Pune)
🏢 Enrich & Enlight Business consulting
📍 Pune