ECOMMERCE GROWTH & OPERATIONS ASSISTANT

Position Type

- Part-time
- 20 hours per week
- Four hours per day, five days per week
- US timings (Pacific Time Zone)
- Fixed salary: upto 6 LPA

Primary Outcome

This person keeps revenue opportunities, customers, projects and commitments moving.

- Executive Administration

- Manage the founder’s calendar, reminders and meeting schedule.
- Organize email and identify urgent communication.
- Prepare daily priorities and follow-up lists.
- Capture meeting notes, decisions and next actions.
- Track deadlines, commitments and unresolved issues.
- Prepare daily and weekly executive summaries.
- Coordinate calls, appointments and assigned administrative tasks.
- Protect the founder’s time for sales, creative direction and relationships.

- Business Operations

- Maintain Airtable records, dashboards and approval queues.
- Maintain Notion projects, tasks, SOPs and documentation.
- Organize Google Drive files and business assets.
- Create and update client, project, task and deliverable records.
- Assign active work an owner, deadline, status and next action.
- Enforce the 48-hour execution and 72-hour escalation standards.
- Coordinate contractors, clients and collaborators.
- Document recurring workflows before automation.
- Maintain the Executive Control dashboard.
- Record blocked tasks and operational exceptions.

- Shopify and Ecommerce

- Update approved products, descriptions, images and collections.
- Maintain approved product variants and inventory records.
- Correct approved product naming and categorization.
- Monitor orders, fulfillment, returns and customer requests.
- Maintain Shopify customer information.
- Perform mobile, navigation, product-page and checkout QA.
- Support approved cross-listing on outside marketplaces.
- Track ecommerce problems and escalate technical issues.
- Coordinate creative assets required for product pages.




- Support Klaviyo integration and customer-retention workflows.

Shopify remains the source of truth for products, inventory, customers, orders, revenue and fulfillment.The assistant cannot independently change prices, discounts, product names, inventory quantities or product status without approval.
- Digital Marketing Operations

- Maintain the content pipeline and publishing calendar.
- Schedule approved content through Hootsuite, Meta Business Suite and native platforms.
- Coordinate approved email and SMS campaigns.
- Build and maintain approved Klaviyo segments, campaigns and flows.
- Monitor campaign links, UTMs and basic analytics.
- Check Meta, TikTok and Google tracking status.
- Track campaign traffic, engagement and conversions.
- Prepare weekly marketing-performance reports.
- Identify content and campaigns for repetition or improvement.
- Coordinate creative requirements with the creative assistant.
- Confirm that scheduled campaigns publish correctly.
- Escalate advanced paid-media or tracking problems to a specialist.

This position manages marketing operations and distribution. It does not own high-level campaign strategy or primary creative production.
- Sales and Revenue Support

- Research Private Reserve prospects, retailers, stylists, artists, brands and partners.
- Build and maintain qualified prospect lists.
- Enter leads into Airtable.
- Prepare approved outreach and follow-up messages.
- Track relationships, conversations and chance stages.
- Schedule discovery and sales calls.




- Record call notes, commitments and next actions.
- Track proposals, agreements, deposits and invoices.
- Support wholesale, partnership and Private Reserve outreach.
- Reactivate valuable customers and dormant relationships.
- Maintain the Private Reserve and TRAFFIC pipelines.
- Prepare a daily founder sales-action sheet.
- Track PITCH4CK, Dry Guys, recording-artist and future client opportunities.

The assistant supports prospecting, qualification, CRM management, follow-up and appointment setting. The founder retains sales calls, pricing, negotiations, sensitive relationships, strategic partnerships and final closing.
- AI and Automation Support

- Use ChatGPT and approved AI systems for research, drafting and reporting.
- Prepare structured information for founder review.
- Support approved Shopify and ecommerce AI workflows.
- Document repeatable tasks before automation.
- Help test approved Make, Zapier or API workflows.
- Monitor the AUTOMATION LOG & EXCEPTIONS table.
- Never launch unapproved automation involving customers, payments, publishing or account access.
- Escalate advanced development to a platform or technical specialist.

Required Tools

- Airtable
- Notion
- Shopify
- Google Drive, Docs, Sheets and Calendar
- Klaviyo
- Hootsuite
- Meta Business Suite
- Instagram, Facebook, TikTok, Pinterest and YouTube
- Google Analytics
- QuickBooks with limited access
- ChatGPT and approved AI platforms
- Make or Zapier for approved workflows

Performance Measures

- Follow-ups completed
- Qualified appointments scheduled
- Opportunities advanced
- Deposits and revenue supported
- Shopify accuracy
- Customer issues resolved
- Airtable accuracy
- Marketing campaigns launched correctly
- Projects completed on time
- 48/72-hour compliance
- Founder hours returned to selling and creative leadership

📌 Ecommerce Specialist (India)
🏢 ConnectedStars
📍 India