About the Role We are seeking a dynamic and commercially driven Director of Food & Beverage at Taj West End, Bengaluru, to lead and elevate the food, beverage and culinary operations of our hotel. Reporting directly to the General Manager and serving as a member of the Management Committee, this leadership role is responsible for driving operational excellence, enhancing guest experiences, maximizing revenue and profitability, and developing high-performing teams. The ideal candidate will bring a robust blend of strategic thinking, business acumen, people leadership, and hospitality expertise to create exceptional dining experiences while ensuring sustainable business growth.

Key Responsibilities Strategic Leadership - Develop and execute the Food & Beverage strategy aligned with overall hotel business objectives.

- Analyze market trends and competitor activities to drive innovation and maintain market leadership.
- Partner with the Management Committee to contribute to hotel-wide growth initiatives. Financial & Commercial Management - Prepare and manage departmental budgets, forecasts, and profitability targets.
- Drive revenue performance across restaurants, bars, banquets, and other F&B; outlets.
- Implement menu engineering and pricing strategies in partnership with the Executive Chef.
- Optimize costs, resource allocation, vendor partnerships, and operational efficiencies.

Guest

Experience & Brand Excellence - Ensure delivery of exceptional guest experiences across all F&B; touchpoints.

- Review guest feedback and implement improvement initiatives.
- Build and nurture relationships with key guests, corporate clients, VIPs, and loyalty members.
- Lead promotional initiatives and experiential dining concepts that enhance brand positioning.

Operational

Excellence - Oversee day-to-day F&B; operations, ensuring service, quality, hygiene,



and safety standards are consistently met.

- Conduct regular operational reviews and identify opportunities to improve processes and performance.
- Collaborate with Engineering and Culinary teams to maintain and upgrade equipment and facilities.

People

Leadership - Recruit, develop, coach, and mentor a high-performing Food & Beverage team.

- Drive performance management, succession planning, learning, and development initiatives.
- Foster a culture of engagement, recognition, accountability, and service excellence.
- Champion IHCL values while building an inclusive and collaborative work environment. Compliance & Safety - Ensure compliance with all statutory, food safety, hygiene, and internal audit requirements.
- Lead risk assessment and safety initiatives across all Food & Beverage operations.
- Maintain adherence to IHCL operational standards and governance practices.

Preferred Qualifications - Degree in Hospitality Management or related field.

- MBA or additional professional certifications are an advantage.

Experience - 12-15 years of progressive experience in hospitality Food & Beverage operations.

- Minimum 1 year of experience as a Director of Food & Beverage or equivalent leadership role.
- Proven track record of driving revenue growth, operational excellence, and guest satisfaction in luxury or upscale hospitality environments.

Key Competencies Functional

Competencies - Budgeting & Forecasting

- Cost Management
- Menu Engineering
- Vendor Management
- Business Acumen
- Sales & Marketing Awareness
- Sustainability Practices
- Financial Planning & Analysis
- Food Safety & Hygiene Standards Leadership Competencies - Strategic Thinking
- Decision Making
- Team Building & Talent Development
- Coaching & Mentoring
- Customer Centricity
- Results Orientation
- Innovation & Entrepreneurship
- Conflict Resolution
- Stakeholder Management

📌 Director of Food And Beverage (Bengaluru)
🏢 The Indian Hotels Company Limited (IHCL)
📍 Bengaluru