Roles and Responsibilities :

- - Customer Handling- Strong customer-facing skills with the ability to manage technical discussions, understand customer requirements, and build trusted relationships.
- Technical Expertise- Strong understanding of networking solutions and products, with 80–90% expertise in switching & routing.Exposure to wireless technologies is optional but would be an added advantage.
- Willingness to Travel - Comfortable with 30–40% travel, based on customer and business requirements.
- Solution Mindset - Ability to understand customer challenges, recommend appropriate solutions, and drive technical problem resolution.
- OEM Experience - Prior experience working with or for an OEM is preferred as a core requirement for the role.

Good-to-Have (Not Mandatory)

- People Management Experience – Prior experience managing a team of 3–5 team members,including coaching, mentoring, and driving team performance.
- Cross-functional Collaboration – Experience working closely with Sales, Services, Product Management, Engineering,



and other internal stakeholders.
- Documentation Skills – Experience creating technical documentation, knowledge articles, or customer-facing documentation.Manage a team of technical support engineers to resolve complex network issues related to routers, switches, and wireless networks.

- Troubleshoot and resolve customer complaints in a timely and skilled manner.
- Develop and implement process improvements to increase efficiency and reduce resolution times for repetitive issues.
- Collaborate with cross-functional teams to identify root causes of problems and develop solutions.

Job Requirements :

- 13-23 years of experience OEM Switches routers company
- Strong knowledge of router, switching, and wireless technologies (e.g., Cisco, Juniper).
- Proven track record of managing high-performing teams and resolving complex technical issues.

📌 Customer Support managerswitches Routers (Bengaluru)
🏢 ASL Management Services
📍 Bengaluru