Company Description India Prime Times is a digital news platform that provides breaking news, in-depth analysis, and expert opinions on national and global events. The outlet covers a wide range of topics, including politics, business, technology, entertainment, and sports, offering readers comprehensive and timely information.

India Prime

Times also supports talent by offering both work-from-home and on-site roles, giving individuals flexibility in how they work. In collaboration with various companies, it shares candidate profiles to increase visibility and help them access more opportunities. The organization aims to connect people with roles that align with their interests and career goals.

Role Description This is a full-time remote role for a Customer Support Intern. The intern will respond to customer inquiries through email, chat, or other digital channels, providing clear and timely information about India Prime Times’ services and content.

Day-to-day tasks include resolving basic technical issues, guiding users through site features, documenting recurring questions, and escalating complex concerns to senior team members. The intern will track customer feedback, contribute to improving support materials such as FAQs,



and maintain accurate records of interactions in support tools. The role involves collaborating with editorial and technical teams to ensure customer satisfaction and consistent user experience.

Qualifications

- Customer Support and Customer Satisfaction skills to handle inquiries, resolve issues, and ensure a positive user experience.
- Interpersonal Skills to communicate clearly, empathetically, and professionally with a diverse audience.
- Technical Support capabilities to assist users with basic troubleshooting and navigation of digital platforms.
- Analytical Skills to interpret user feedback, identify trends in issues, and suggest improvements to processes.
- Strong written and verbal communication skills in English; additional languages are an advantage.
- Comfort with work from home tools, such as email, chat platforms, and ticketing systems.
- Ability to learn quickly, follow guidelines, and work collaboratively with cross-functional teams.
- Currently pursuing or recently completed a degree or diploma in any field; interest in media, journalism, or communications is beneficial.

📌 customer support intern (Hyderabad)
🏢 India Prime Times
📍 Hyderabad