Key Responsibilities

- Customer Support (Chat/Email): Handle inbound customer queries, troubleshooting steps, and service requests via live chat or email within designated Service Level Agreements (SLAs).

- Multi-tasking: Manage multiple concurrent chat conversations simultaneously while maintaining high accuracy and qualified grammar.

- Ticket Management: Log, track, and close customer support tickets using CRM and ticketing tools.

- Data Accuracy: Accurately update customer information, notes, and resolution steps in internal databases or ERP/CRM software. [

- Quality Compliance: Adhere strictly to company communication guidelines, privacy policies, and quality benchmarks.

- Cross-functional Escalations:



Escalate complex technical or billing issues to senior teams or specialized departments following proper protocol.

Required Skills & Qualifications

- Education: Graduate or 10+2 from a recognized board/university.

- Communication: Exceptional written English skills (correct grammar, spelling, and professional tone).

- Typing Speed: Minimum typing speed of 3040 words per minute (wpm) with high accuracy.

- Technical Aptitude: Basic computer literacy, familiarity with MS Office, and ability to navigate CRM tools (e.g., Zendesk, Salesforce, Freshdesk).

- Shift Flexibility: Willingness to work in rotational shifts or night shifts aligned with international business hours.

📌 Customer Support Executive || Non Voice (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar